I recently bought a HP 4gb laptop from Best Buy that has been causing me huge problems with duplicate files.

When I go to My Computer/C:Users/Michael there are 13 files LIKE Contacts, Desktop, Docs, Links, etc.

AND, when I click on a "Sullivan" folder that is set up by geek squad, it has the same 13 files as stated above. This is not a shortcut on my desktop and when I right click this folder to see the PROPERTIES, there is not this option.

Do I need to have these duplicate files?

ThanksIt's probably a separate account that the Geek Squad created for their own purposes. Although, I really don't know why. Instead of just deleting the folder, you may want to go into Control Panel>User Accounts and see if you can delete the profile. If you simply delete a profile by deleting the folder, it may cause all sorts of problems.

But, If it's not listed in User Accounts, you could try deleting it manually. HOWEVER, I would suggest setting a restore point in case things go wrong, you can see how to do this here: Setting a Restore Point. If anything happens to go wrong, you can just go back to that restore point in safe mode.

However, what I'd like to know is, how are duplicate files "causing problems"?

Oh, and I don't believe this is a "Computer Programming" issue. My fault on the mislabel computer programming.

The problem is when I try to download/save any type of file, from a simple word doc to downloading itunes, there is a popup saying "error", this is unless I manually select the file folder that geek squad put on my desktop.

I also have Vista, which I cant stand, but thats another topic (and for future). So your suggestion is to back up or create a restore point and then manual delete the name from the user account? I can do this, there are in fact THREE user accounts, Daniel, Default, and Public....

Thank you in advance!If you do get rid of that folder, but it still shows an error when downloading, the My Documents path variable may be pointing to the incorrect place. I unfortunately have to leave, so hopefully someone else who knows how to do that can help you out. If not, I'll see what I can do tomorrow.Quote from: sullivandm1 on April 11, 2009, 07:12:04 PM

When I go to My Computer/C:Users/Michael there are 13 files like Contacts, Desktop, Docs, Links, etc.

AND, when I click on a "Sullivan" folder that is set up by geek squad, it has the same 13 files as stated above. This is not a shortcut on my desktop and when I right click this folder to see the properties, there is not this option.

Do I need to have these duplicate files?