1.

Solve : error message follow up for JAY #2?

Answer» OTL Extras LOGFILE created on: 3/1/2010 5:04:01 PM - Run 1
OTL by OldTimer - Version 3.1.32.0     Folder = C:\Documents and Settings\Don\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 6.0.2900.5512)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
1.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 68.00% Memory free
2.00 Gb Paging File | 1.00 Gb Available in Paging File | 86.00% Paging File free
Paging file location(s): C:\pagefile.sys 412 768 [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 66.95 Gb Total Space | 49.90 Gb Free Space | 74.53% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded
 
Computer Name: DON-7ZNRUN3UQBQ
Current User Name: Don
Logged in as Administrator.
 
Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 14 Days
Output = Standard
Quick Scan
 
========== Extra Registry (SafeList) ==========
 
 
========== File Associations ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\]
 
========== Shell Spawning ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- "C:\Program Files\Microsoft Office\OFFICE11\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files\Microsoft Office\OFFICE11\msohtmed.exe" /p %1 (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
 
========== Security Center Settings ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 1
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 1
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0
 
========== Authorized Applications List ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\iTunes\iTunes.exe" = C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes -- (Apple Inc.)
"C:\Documents and Settings\Don\Local Settings\Temp\7zS18.tmp\SymNRT.exe" = C:\Documents and Settings\Don\Local Settings\Temp\7zS18.tmp\SymNRT.exe:*:Enabled:Norton Removal Tool -- File not found
"C:\Documents and Settings\Don\Local Settings\Temp\7zS1D5.tmp\SymNRT.exe" = C:\Documents and Settings\Don\Local Settings\Temp\7zS1D5.tmp\SymNRT.exe:*:Enabled:Norton Removal Tool -- File not found
 
 
========== HKEY_LOCAL_MACHINE Uninstall List ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{001E7FB6-BB6B-4ED0-BEDC-B5404ED96D4E}" = DocProc
"{10E1E87C-656C-4D08-86D6-5443D28583BE}" = TrayApp
"{1753255A-0AEB-4220-8C75-607B73F0C133}" = Copy
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{22466889-7642-488d-AA0E-F619704CF7AB}" = DeviceDiscovery
"{26A24AE4-039D-4CA4-87B4-2F83216014FF}" = Java(TM) 6 Update 18
"{29FA38B4-0AE4-4D0D-8A51-6165BB990BB0}" = WebReg
"{2F28B3C9-2C89-4206-8B33-8ADC9577C49B}" = Scan
"{318AB667-3230-41B5-A617-CB3BF748D371}" = iTunes
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{487B0B9B-DCD4-440D-89A0-A6EDE1A545A3}" = HPSSupply
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{543E938C-BDC4-4933-A612-01293996845F}" = UnloadSupport
"{5E06C076-E4E7-4239-A886-B3D8AC84C166}" = HP Print Diagnostic Utility
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{824D3839-DAA1-4315-A822-7AE3E620E528}" = VideoToolkit01
"{8389382B-53BA-4A87-8854-91E3D80A5AC7}" = HP Photosmart Essential2.01
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90110409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Professional Edition 2003
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{97AA0C55-AFAD-4126-B21C-F1318FB6DADA}" = RTLSetup for Realtek RTL8139/810x Family NIC 3.00
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{AB40272D-92AB-4F30-B36B-22EDE16F8FE5}" = HP Update
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-1033-F400-7760-000000000002}" = Adobe Acrobat 7.0 Professional - English, Français, Deutsch
"{AC76BA86-7AD7-1033-7B44-A81200000003}" = Adobe Reader 8.1.2
"{ACA85783-8EEA-4f0a-B2A3-A8173F30209F}" = C4200_doccd
"{AEA07F97-9088-497c-8821-0F36BD5DC251}" = HPProductAssistant
"{AF7FC1CA-79DF-43c3-90A3-33EFEB9294CE}" = AIO_Scan
"{B09BCBF6-87EE-4403-A336-3A9510856535}" = HP Photosmart All-In-One Software 9.0
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{BCD6CD1A-0DBE-412E-9F25-3B500D1E6BA1}" = SolutionCenter
"{BFDE4176-5DFE-4db9-AA00-8F30CB001BDA}" = c4200_Help
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C39E671D-0528-4c5e-A034-8470C5BC393A}" = C4200
"{CAE7D1D9-3794-4169-B4DD-964ADBC534EE}" = HP Product Detection
"{CC0E1AE3-091D-4969-B151-7AC142062C28}" = SmartWebPrinting
"{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}" = SUPERAntiSpyware Free Edition
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D0E39A1D-0CEE-4D85-B4A2-E3BE990D075E}" = Destination Component
"{D8B7A682-20DA-4797-8415-B1FB14D4D32B}" = PS_AIO_Software
"{E2662C24-B31E-4349-A084-32EB76E8B760}" = BufferChm
"{E28750A2-45F2-4b63-99F7-9F81A94B1E2D}" = PS_AIO_Software_min
"{E9C18EBD-85BE-47D0-AA73-3FEDCC976B04}" = Toolbox
"{F1E63043-54FC-429B-AB2C-31AF9FBA4BC7}" = 32 Bit HP CIO Components Installer
"{F72E2DDC-3DB8-4190-A21D-63883D955FE7}" = PSSWCORE
"{F958CA02-BB40-4007-894B-258729456EE4}" = QuickTime
"{FCC3BD6A-F118-475D-8748-7EE08EA0AF56}" = HDView for Internet Explorer
"{FD7F242B-9AA0-40c3-941E-3A9821D19C09}" = PS_AIO_ProductContext
"{FD8D8B04-BEAD-4A55-AA1D-62D2373E7DEA}" = Status
"Adobe Acrobat 7.0 Professional - EFG" = Adobe Acrobat 7.1.0 Professional - English, Français, Deutsch
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"avast5" = avast! Free Antivirus
"CCleaner" = CCleaner (remove only)
"ESET Online Scanner" = ESET Online Scanner v3
"HIJACKTHIS" = HijackThis 2.0.2
"HP Imaging Device Functions" = HP Imaging Device Functions 9.0
"HP Photosmart Essential" = HP Photosmart Essential 2.01
"HP Smart Web Printing" = HP Smart Web Printing
"HP Solution Center & Imaging Support Tools" = HP Solution Center 9.0
"HPOCR" = HP OCR Software 9.0
"Juniper Network Connect 5.3.0" = Juniper Networks Network Connect 5.3.0
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft.Net.Client.3.5" = Microsoft .NET Framework Client Profile - PREVIEW
"NVIDIA Drivers" = NVIDIA Drivers
"PCI Audio Driver" = PCI Audio Driver
"RealPlayer 12.0" = RealPlayer
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
 
========== HKEY_CURRENT_USER Uninstall List ==========
 
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Move Media Player" = Move Media Player
"Neoteris_Host_Checker" = Juniper Networks Host Checker
 
========== Last 10 Event Log Errors ==========
 
[ Application Events ]
Error - 2/17/2010 2:47:18 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 11311
Description = Product: Microsoft Office Professional Edition 2003 -- Error 1311.
 Source file not found(cabinet): C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PA561401.CAB.
  Verify that the file exists and that you can access it.
 
Error - 2/17/2010 2:47:24 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft Office Professional Edition 2003 - Update 'Security
 Update for Excel 2003 (KB973475): EXCEL' could not be installed. Error code 1603.
 Windows Installer can create logs to help troubleshoot issues with installing software
 packages. Use the FOLLOWING link for instructions on turning on logging support:
 http://go.microsoft.com/fwlink/?LinkId=23127
 
Error - 2/17/2010 2:48:08 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 11311
Description = Product: Microsoft Office Professional Edition 2003 -- Error 1311.
 Source file not found(cabinet): C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PA561401.CAB.
  Verify that the file exists and that you can access it.
 
Error - 2/17/2010 2:48:09 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft Office Professional Edition 2003 - Update 'Security
 Update for Office 2003 (KB974554): FM20' could not be installed. Error code 1603.
 Windows Installer can create logs to help troubleshoot issues with installing software
 packages. Use the following link for instructions on turning on logging support:
 http://go.microsoft.com/fwlink/?LinkId=23127
 
Error - 2/17/2010 2:48:50 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 11311
Description = Product: Microsoft Office Professional Edition 2003 -- Error 1311.
 Source file not found(cabinet): C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PA561401.CAB.
  Verify that the file exists and that you can access it.
 
Error - 2/17/2010 2:48:50 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft Office Professional Edition 2003 - Update 'Security
 Update for Office 2003 (KB975051): MSCONV' could not be installed. Error code 1603.
 Windows Installer can create logs to help troubleshoot issues with installing software
 packages. Use the following link for instructions on turning on logging support:
 http://go.microsoft.com/fwlink/?LinkId=23127
 
Error - 2/17/2010 2:49:35 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 11311
Description = Product: Microsoft Office Professional Edition 2003 -- Error 1311.
 Source file not found(cabinet): C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PA561401.CAB.
  Verify that the file exists and that you can access it.
 
Error - 2/17/2010 2:49:35 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft Office Professional Edition 2003 - Update 'Security
 Update for Outlook 2003 (KB973705): OUTLOOK' could not be installed. Error code
 1603. Windows Installer can create logs to help troubleshoot issues with installing
 software packages. Use the following link for instructions on turning on logging
 support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error - 2/17/2010 2:50:21 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 11311
Description = Product: Microsoft Office Professional Edition 2003 -- Error 1311.
 Source file not found(cabinet): C:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PA561401.CAB.
  Verify that the file exists and that you can access it.
 
Error - 2/17/2010 2:50:21 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft Office Professional Edition 2003 - Update 'Update
 for Outlook 2003: Junk E-mail Filter (KB977713): OUTLFLTR' could not be installed.
 Error code 1603. Windows Installer can create logs to help troubleshoot issues
with installing software packages. Use the following link for instructions on turning
 on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
[ System Events ]
Error - 2/19/2010 9:53:01 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/20/2010 1:47:31 PM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/21/2010 5:19:58 PM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/22/2010 1:09:03 PM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/23/2010 11:32:55 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/24/2010 11:58:20 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/25/2010 11:15:11 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/26/2010 10:53:48 AM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 2/27/2010 12:15:15 PM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
Error - 3/1/2010 2:16:07 PM | Computer Name = DON-7ZNRUN3UQBQ | Source = Service Control Manager | ID = 7022
Description = The Windows Image Acquisition (WIA) service hung on starting.
 
 
< End of report >


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