Thank you for helping. I am EXPERIENCING the FBI scam virus where they are asking for payment. I have TWO logins on my computer, mine and my wife. Mine is the admin. I tried to log on using SAFE mode with networking in order to download malware removal but when I do Windows keeps shutting down and reverts to normal windows login. I can still access the internet and use the computer normally using my wife's login.Will anti malware uploaded onto my wife's account delete files from the entire C drive or just her account?Your best bet would be to create a NEW account for yourself then delete your old, infected one. Once that's done we can run some scans on the computer to make sure it's clean.I just ran SuperAntiSpyware Free and Malwarebytes Antimalware on this user and neither worked. My home screen has a huge FBI warning and payment request with a black screen in the background. How do I delete my account and create a new one? I cannot get into the admin account in a safe mode.I booted the computer in "Safe Mode with Command Prompt" and created an additional admin account. I logged onto that account in regular mode and installed/ran Malwarebytes. I was prompted to restart to REMOVE Trojans and then logged back into my original account without issue. I then deleted the temporary admin account. problem solved. Thanks for the help.We should run a few more scans just to make sure it's clean, if you don't mind. Infections like usually leave some residue.

Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
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Please download AdwCleaner by Xplode onto your Desktop.

• Please close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
  
• Click on Delete.
  
• Confirm each time with OK
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.