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Answer» I've been reading the forums here and have learned a lot including there are some folks on this board that really help people in a jam. Here's my situation. Hopefully someone can help me.
Sometime at the end of May my Firefox browser would go tot he wrong web page when I click on a link. For example I would search something in Google, click on one of the results and it would bring me to a totally wrong page or another search site. I ran McAfee (currently updated) and it found 2 viruses and deleted them. I ran it again and they were there again. I ran it in safe mode and it did not help. I attempted to restore to a point before the problems and my computer will not let me do it. So I have turned to this site for some help. I followed all of the direction and here are my results:
I Downloaded CCleaner and used it successfully
I downloaded SUPERAntiSpyware Free Edition. I attempted to install it and was unsuccessful. I received the following error.
“SUPERAntiSpyware has encountered a problem and needs to close. We are sorry for the inconvenience.
Error Signature AppName: superantispyware.exe AppVer: 4.26.0.1004 ModName: superantispyware.exe ModVer: 4.26.0.1004 Offset: 000039e0"
I then downloaded Malwarebytes' Anti-Malware and installed it. When I attempted to open it nothing happened. I used the randmbam.exe program and it worked. I attached the log.
I downloaded HijackThis, installed it and renamed the exe file to Sniper.exe. It will not run. I double click on it and nothing happens. I tried running it under its original name and it still did not work.
This is driving me crazy!!
Josh
[attachment deleted by admin]Try running the programs in safe mode, same as McAfee, if you haven't already.I did earlier and it didn't work. That was before I got Malwarebytes to work! SUPERAntiSpyware still gave me an error but HijackThis worked. Here is the log and thanks for the suggestion!
***Update***
I was finally able to run all of the programs in normal mode. I redid all of the steps and here are the logs.
SUPERAntiSpyware Scan Log http://www.superantispyware.com
Generated 06/04/2009 at 03:24 AM
Application Version : 4.26.1004
Core Rules Database Version : 3923 Trace Rules Database Version: 1867
Scan type : Complete Scan Total Scan Time : 05:14:32
Memory items scanned : 532 Memory threats detected : 0 Registry items scanned : 6057 Registry threats detected : 26 File items scanned : 167679 File threats detected : 46
Trojan.Unknown Origin HKU\.DEFAULT\Software\ColdWare HKU\S-1-5-18\Software\ColdWare
Rootkit.Agent/Gen-GXServ HKLM\Software\gxvxc HKLM\Software\gxvxc\disallowed HKLM\Software\gxvxc\disallowed#avp.exe HKLM\Software\gxvxc\disallowed#klif.sys HKLM\Software\gxvxc\disallowed#mrt.exe HKLM\Software\gxvxc\disallowed#spybotsd.exe HKLM\Software\gxvxc\disallowed#sasdifsv.sys HKLM\Software\gxvxc\disallowed#saskutil.sys HKLM\Software\gxvxc\disallowed#sasenum.sys HKLM\Software\gxvxc\disallowed#superantispyware.exe HKLM\Software\gxvxc\disallowed#szkg.sys HKLM\Software\gxvxc\disallowed#szserver.exe HKLM\Software\gxvxc\disallowed#mbam.exe HKLM\Software\gxvxc\disallowed#mbamswissarmy.sys HKLM\Software\gxvxc\disallowed#pctssvc.sys HKLM\Software\gxvxc\disallowed#pctcore.sys HKLM\Software\gxvxc\disallowed#mchinjdrv.sys HKLM\Software\gxvxc\disallowed#avgfwdx.sys HKLM\Software\gxvxc\disallowed#avgldx86.sys HKLM\Software\gxvxc\disallowed#avgmfx86.sys HKLM\Software\gxvxc\disallowed#avgrkx86.sys HKLM\Software\gxvxc\disallowed#avgtdix.sys HKLM\Software\gxvxc\disallowed#hijackthis.exe HKLM\Software\gxvxc\disallowed#combofix.exe
Adware.Tracking Cookie C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][4].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][5].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][1].txt C:\Documents and Settings\LocalService\Cookies\[emailprotected][2].txt
Malwarebytes' Anti-Malware 1.37 Database version: 2227 Windows 5.1.2600 Service Pack 3
6/4/2009 6:37:12 AM mbam-log-2009-06-04 (06-37-12).txt
Scan type: Quick Scan Objects scanned: 102406 Time elapsed: 7 minute(s), 24 second(s)
Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0
Memory Processes Infected: (No malicious items detected)
Memory Modules Infected: (No malicious items detected)
Registry Keys Infected: (No malicious items detected)
Registry Values Infected: (No malicious items detected)
Registry Data Items Infected: (No malicious items detected)
Folders Infected: (No malicious items detected)
Files Infected: (No malicious items detected)
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:40:38 AM, on 6/4/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16827) Boot mode: Normal
Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\McAfee\SiteAdvisor\McSACore.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe C:\Program Files\Google\Gmail Notifier\gnotify.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\StartupMonitor.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\SUPERAntiSpyware\Karate Chop.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Trend Micro\HijackThis\Sniper.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file) O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe O4 - HKLM\..\Run: [EPSON Stylus CX4600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600" O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [Adobe Reader Speed LAUNCHER] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe" O4 - HKCU\..\Run: [Universal Installer] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /fromrun /starthidden O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /ini "uinstaller.ini" /fromrun /starthidden O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1175650032531 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175650027171 O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.62/code/iPIX-ImageWell-ipix.cab O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
-- End of file - 8635 bytes
[attachment deleted by admin]Download DDS by sUBs and save it to your desktop. Alternate DDS download link
Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)
* XP users Double click on dds to run it. * If your antivirus or firewall try to block DDS then please allow it to run. * When finished DDS will open two (2) logs.
1) DDS.txt 2) Attach.txt
* Save both logs to your desktop. * Please copy and paste the entire contents of both logs in your next reply.
Note: DDS will instruct you to post the Attach.txt log as an attachment. Please just post it as you would any other log by copy and pasting it into the reply.Thanks for helping me out. Here are the logs.
DDS (Ver_09-05-14.01) - NTFSx86 Run by Owner at 20:14:38.18 on Thu 06/04/2009 Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_13 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.250 [GMT -5:00]
AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\McAfee\SiteAdvisor\McSACore.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe C:\Program Files\Google\Gmail Notifier\gnotify.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\StartupMonitor.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\SUPERAntiSpyware\Karate Chop.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Microsoft Money 2007\MNYCoreFiles\mnybbsvc.exe C:\Program Files\Microsoft Office\Office10\1033\msohelp.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Microsoft Money 2007\MNYCoreFiles\mnybb.exe C:\Documents and Settings\Owner\Desktop\dds.pif
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/ig?hl=en uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = *.local uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [NBJ] "c:\program files\ahead\nero backitup\NBJ.exe" uRun: [Universal Installer] "c:\program files\comcastui\universal installer\uinstaller.exe" /fromrun /starthidden uRun: [Desktop Software] "c:\program files\comcastui\universal installer\uinstaller.exe" /ini "uinstaller.ini" /fromrun /starthidden mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [BCMSMMSG] BCMSMMSG.exe mRun: [EPSON Stylus CX4600 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600" mRun: [Name of App] c:\program files\samsung\fw liveupdate\FWManager.exe r mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe" mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [Run StartupMonitor] StartupMonitor.exe mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe Trusted Zone: turbotax.com DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1175650032531 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175650027171 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} - hxxp://216.249.24.62/code/iPIX-ImageWell-ipix.cab Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll Notify: igfxcui - igfxsrvc.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\577il9vi.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
============= SERVICES / DRIVERS ===============
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-3-25 214024] R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-5-26 9968] R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-5-26 72944] R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088] R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-6-2 210216] R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-6-2 359952] R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-6-2 144704] R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-6-2 606736] R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-6-2 79880] R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-6-2 35272] R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-6-2 40552] R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-5-26 7408] S3 ICAM3NT5;Intel USB Video Camera III;c:\windows\system32\drivers\Icam3.sys [2008-4-12 141056] S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-6-2 34216]
=============== Created Last 30 ================
2009-06-04 20:13--d-h---c:\windows\PIF 2009-06-03 20:47--d-----c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com 2009-06-03 20:40--d-----c:\program files\SUPERAntiSpyware 2009-06-03 20:40--d-----c:\docume~1\owner\applic~1\SUPERAntiSpyware.com 2009-06-03 20:40--d-----c:\program files\common files\Wise Installation Wizard 2009-06-02 20:13--d-----c:\docume~1\owner\applic~1\Malwarebytes 2009-06-02 20:0040,160a-------c:\windows\system32\drivers\mbamswissarmy.sys 2009-06-02 20:0019,096a-------c:\windows\system32\drivers\mbam.sys 2009-06-02 20:00--d-----c:\program files\Malwarebytes' Anti-Malware 2009-06-02 20:00--d-----c:\docume~1\alluse~1\applic~1\Malwarebytes 2009-06-02 19:52--d-----c:\program files\CCleaner 2009-06-02 17:09--d-----C:\HJT 2009-06-02 16:39--d-----c:\program files\Spybot - Search & Destroy2 2009-06-02 16:246,751a-------c:\windows\system32\Config.MPF 2009-06-02 06:4679,880a-------c:\windows\system32\drivers\mfeavfk.sys 2009-06-02 06:4640,552a-------c:\windows\system32\drivers\mfesmfk.sys 2009-06-02 06:4635,272a-------c:\windows\system32\drivers\mfebopk.sys 2009-06-02 06:46120,136a-------c:\windows\system32\drivers\Mpfp.sys 2009-06-02 06:45--d-----c:\program files\common files\McAfee 2009-06-02 06:45--d-----c:\program files\McAfee.com 2009-06-02 06:45--d-----c:\program files\McAfee 2009-06-02 06:4134,216a-------c:\windows\system32\drivers\mferkdk.sys 2009-06-01 21:3681,920a-------c:\windows\system32\Startup.cpl 2009-06-01 21:26--d-----c:\program files\Trend Micro 2009-06-01 21:15--d-----c:\program files\Spybot - Search & Destroy 2009-06-01 21:15--d-----c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
==================== Find3M ====================
2009-06-04 16:3827,584a-------c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT 2009-03-09 14:085,248a-------c:\windows\system32\giveio.sys 2009-03-09 05:19410,984a-------c:\windows\system32\deploytk.dll 2008-08-22 03:0732,768a--sh---c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082220080823\index.dat
============= FINISH: 20:15:25.04 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-05-14.01)
Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 4/3/2007 7:38:08 PM System Uptime: 6/4/2009 6:18:42 AM (14 hours ago)
Motherboard: Dell Computer Corp. | | 0G1548 Processor: Intel(R) Pentium(R) 4 CPU 2.20GHz | Microprocessor | 2192/400mhz
==== Disk Partitions =========================
A: is Removable C: is FIXED (NTFS) - 74 GiB total, 10.586 GiB free. D: is CDROM () E: is CDROM (CDFS) G: is FIXED (FAT32) - 466 GiB total, 55.595 GiB free.
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP800: 3/7/2009 12:07:04 AM - System Checkpoint RP801: 3/8/2009 12:09:04 AM - System Checkpoint RP802: 3/9/2009 2:09:04 AM - System Checkpoint RP803: 3/10/2009 3:54:35 AM - System Checkpoint RP804: 3/11/2009 9:12:08 AM - Software Distribution Service 3.0 RP805: 3/12/2009 10:03:27 AM - System Checkpoint RP806: 3/13/2009 11:25:35 AM - System Checkpoint RP807: 3/14/2009 2:00:20 AM - Software Distribution Service 3.0 RP808: 3/14/2009 6:47:21 PM - Removed Java(TM) 6 Update 11 RP809: 3/14/2009 6:48:11 PM - Installed Java(TM) 6 Update 12 RP810: 3/15/2009 9:17:24 PM - System Checkpoint RP811: 3/16/2009 10:06:58 PM - System Checkpoint RP812: 3/17/2009 10:21:12 PM - System Checkpoint RP813: 3/18/2009 11:54:30 PM - System Checkpoint RP814: 3/20/2009 12:20:43 AM - System Checkpoint RP815: 3/21/2009 2:20:39 AM - System Checkpoint RP816: 3/22/2009 4:20:39 AM - System Checkpoint RP817: 3/23/2009 11:00:28 AM - System Checkpoint RP818: 3/24/2009 7:40:03 PM - System Checkpoint RP819: 3/25/2009 9:03:27 PM - System Checkpoint RP820: 3/26/2009 9:33:12 PM - System Checkpoint RP821: 3/27/2009 11:02:10 PM - System Checkpoint RP822: 3/29/2009 1:14:10 AM - System Checkpoint RP823: 3/30/2009 9:30:23 AM - System Checkpoint RP824: 3/31/2009 11:27:48 AM - System Checkpoint RP825: 4/1/2009 1:18:00 PM - System Checkpoint RP826: 4/2/2009 6:38:40 PM - System Checkpoint RP827: 4/3/2009 9:14:18 PM - System Checkpoint RP828: 4/5/2009 1:29:15 PM - System Checkpoint RP829: 4/7/2009 7:26:07 AM - System Checkpoint RP830: 4/8/2009 8:12:54 AM - System Checkpoint RP831: 4/9/2009 10:58:33 AM - System Checkpoint RP832: 4/10/2009 1:01:47 PM - System Checkpoint RP833: 4/11/2009 2:47:38 PM - System Checkpoint RP834: 4/13/2009 5:50:59 PM - System Checkpoint RP835: 4/14/2009 9:26:48 PM - System Checkpoint RP836: 4/15/2009 4:34:01 PM - Software Distribution Service 3.0 RP837: 4/16/2009 4:55:18 PM - System Checkpoint RP838: 4/17/2009 5:03:37 PM - Installed Java(TM) 6 Update 13 RP839: 4/19/2009 7:18:19 AM - System Checkpoint RP840: 4/20/2009 7:53:20 AM - System Checkpoint RP841: 4/21/2009 8:12:10 AM - System Checkpoint RP842: 4/22/2009 10:12:22 AM - System Checkpoint RP843: 4/23/2009 12:52:15 PM - System Checkpoint RP844: 4/24/2009 2:12:15 PM - System Checkpoint RP845: 4/25/2009 4:13:25 PM - System Checkpoint RP846: 4/26/2009 6:12:18 PM - System Checkpoint RP847: 4/27/2009 10:17:25 PM - System Checkpoint RP848: 4/29/2009 12:26:21 AM - System Checkpoint RP849: 4/30/2009 6:41:06 AM - System Checkpoint RP850: 5/1/2009 3:49:58 PM - System Checkpoint RP851: 5/2/2009 5:36:39 PM - System Checkpoint RP852: 5/3/2009 8:41:18 PM - System Checkpoint RP853: 5/4/2009 9:22:37 PM - System Checkpoint RP854: 5/5/2009 10:49:44 PM - System Checkpoint RP855: 5/7/2009 6:46:08 AM - System Checkpoint RP856: 5/8/2009 8:42:28 AM - System Checkpoint RP857: 5/9/2009 11:14:37 AM - System Checkpoint RP858: 5/10/2009 12:07:22 PM - System Checkpoint RP859: 5/11/2009 8:51:41 PM - System Checkpoint RP860: 5/12/2009 10:13:56 PM - System Checkpoint RP861: 5/13/2009 7:06:51 AM - Software Distribution Service 3.0 RP862: 5/14/2009 8:44:18 AM - System Checkpoint RP863: 5/15/2009 8:45:18 AM - System Checkpoint RP864: 5/16/2009 9:21:38 AM - System Checkpoint RP865: 5/16/2009 12:50:31 PM - Installed TBS WMP Plug-in RP866: 5/16/2009 12:52:27 PM - Configured TBS WMP Plug-in RP867: 5/17/2009 7:53:29 PM - System Checkpoint RP868: 5/18/2009 8:12:12 PM - System Checkpoint RP869: 5/19/2009 9:48:50 PM - System Checkpoint RP870: 5/20/2009 10:07:29 PM - System Checkpoint RP871: 5/21/2009 10:22:47 PM - System Checkpoint RP872: 5/23/2009 12:21:44 AM - System Checkpoint RP873: 5/24/2009 2:21:44 AM - System Checkpoint RP874: 5/25/2009 10:49:42 AM - System Checkpoint RP875: 5/26/2009 3:33:57 PM - System Checkpoint RP876: 5/26/2009 8:50:31 PM - Installed TBS WMP Plug-in RP877: 6/3/2009 8:34:27 PM - Microsoft OneCare Protection Checkpoint
==== Installed Programs ======================
Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Photoshop 7.0 Adobe Reader 8.1.4 Apple Mobile Device Support Apple Software Update ArcSoft Software Suite Audacity 1.2.6 AutoUpdate BCM V.92 56K Modem Bonjour Broadcom 440x 10/100 Integrated Controller CCleaner (remove only) Comcast Universal Installer v1.2 Critical Update for Windows Media Player 11 (KB959772) Dell ResourceCD DellConnect DivX Codec DivX Content Uploader DivX Converter DivX Player DivX Web Player DVD Decrypter (Remove Only) DVD Shrink 3.2 EPSON CardMonitor EPSON Copy Utility 3 EPSON CX4600 Reference Guide EPSON PhotoStarter3.2 EPSON Printer Software EPSON Scan EPSON Smart Panel EuroTalk Talk Now Plus! FW LiveUpdate Garmin Communicator Plugin Garmin POI Loader Google Earth Google Gmail Notifier Google Updater HijackThis 2.0.2 Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Intel(R) Extreme Graphics Driver iTunes Java(TM) 6 Update 13 Java(TM) 6 Update 2 Java(TM) 6 Update 5 Java(TM) 6 Update 7 LightScribe 1.4.89.1 Malwarebytes' Anti-Malware McAfee SecurityCenter Microsoft .NET Framework 2.0 Service Pack 1 Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2007 Microsoft Money Shared Libraries Microsoft National Language Support Downlevel APIs Microsoft Office XP Professional with FrontPage Microsoft User-Mode Driver Framework Feature Pack 1.0 MobileMe Control Panel Mozilla Firefox (3.0.10) Nero Suite QuickTime ScanToWeb Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 8 (KB917734) Security Update for Windows Media Player 9 (KB911565) Security Update for Windows Media Player 9 (KB917734) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB961373) SoundMAX SSC Service Utility v4.20 StartupMonitor SUPERAntiSpyware Free Edition TBS WMP Plug-in TurboTax 2008 TurboTax 2008 WinPerFedFormset TurboTax 2008 WinPerProgramHelp TurboTax 2008 WinPerReleaseEngine TurboTax 2008 WinPerTaxSupport TurboTax 2008 WinPerUserEducation TurboTax 2008 wrapper TurboTax Deluxe 2007 Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955839) Update for Windows XP (KB967715) WD Diagnostics WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 7 Windows Media Format 11 runtime Windows Media Player 11 Windows XP Service Pack 3
==== Event Viewer Messages From Past Week ========
6/2/2009 9:03:37 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MPFP MRxSmb NetBIOS NetBT OMCI RasAcd Rdbss Tcpip 6/2/2009 8:29:30 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde 6/2/2009 8:28:50 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume. 6/2/2009 7:32:50 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service McAfee SiteAdvisor Service with arguments "" in order to run the server: {5A90F5EE-16B8-4C2A-81B3-FD5329BA477C} 6/2/2009 7:22:14 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334} 6/2/2009 5:17:54 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service McShield with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40} 6/1/2009 9:45:00 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 6/1/2009 9:42:41 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MRxSmb MSFWHLPR NetBIOS NetBT OMCI RasAcd Rdbss Tcpip 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The OneCare Firewall service depends on the MSFWDrv service which failed to start because of the following error: The dependency service or group failed to start. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The Network Location Awareness (NLA) service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The MSFWDrv service depends on the IP Traffic Filter Driver service which failed to start because of the following error: The dependency service or group failed to start. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The IP Traffic Filter Driver service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:41 PM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/1/2009 9:42:18 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E} 6/1/2009 9:37:15 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume. 6/1/2009 8:28:56 PM, error: OneCareMP [1008] - 6/1/2009 6:34:25 AM, error: Service Control Manager [7034] - The McAfee Scanner service terminated unexpectedly. It has done this 2 time(s). 6/1/2009 6:28:59 AM, error: Service Control Manager [7034] - The McAfee Scanner service terminated unexpectedly. It has done this 1 time(s). 5/31/2009 8:51:24 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 5/31/2009 8:51:06 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 5/31/2009 8:46:58 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service McNASvc with arguments "" in order to run the server: {24F616A1-B755-4053-8018-C3425DC8B68A} 5/31/2009 8:46:46 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec mfehidk MPFP MRxSmb NetBIOS NetBT OMCI RasAcd Rdbss Tcpip
==== End Of File =========================== Go to Add or Remove Programs and uninstall (if found):
- AutoUpdate
----------
Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.
Link #1 Link #2
**Note: It is important that it is saved directly to your Desktop
DO NOT run it yet!
Note: the below instructions were created specifically for this user. If you are not this user, DO NOT follow these directions as they COULD damage the workings of your system
Delete these files/folders, as follows:
1. Go to Start > Run > type Notepad.exe and click OK to open Notepad. It must be Notepad, not Wordpad. 2. Copy the text in the below code box by highlighting all the text and pressing Ctrl+C
Code: [Select]KillAll::
DDS:: EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
3. Go to the Notepad window and click Edit > Paste 4. Then click File > Save 5. Name the file CFScript.txt - Save the file to your Desktop 6. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully!
ComboFix will begin to execute, just follow the prompts. After reboot (in case it asks to reboot), it will produce a log for you. Post that log (Combofix.txt) in your next reply.
Note: Do not mouseclick ComboFix's window while it is running. That may cause your system to freeze
----------
Your Java is out of date.
Older versions have vulnerabilities that malicious sites can use to infect your system.
First install the new Sun Java Runtime Environment
Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Be sure to close all browser windows before beginning the install.
Remove the old version(s)
Download JavaRa
- Unzip the file and open the JavaRa.exe
- Click Remove Older Versions
- JavaRa will search for and remove any outdated version of Java and remove any that are found.
- Click Additional Tasks
- Place a check next to Remove Useless JRE Files and click Go
- Exit JavaRa
- Delete the JavaRa files from the Desktop
. Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer. I followed your instructions. Here is the combofix log.
ComboFix 09-06-04.06 - Owner 06/04/2009 21:04.1 - NTFSx86 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.310 [GMT -5:00] Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe Command switches used :: c:\documents and settings\Owner\Desktop\CFScript.txt AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8} .
((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) .
c:\windows\system32\drivers\gxvxchymaibdhttpwlxvbsqvufafdfexobsvv.sys c:\windows\system32\gxvxcuvhtqgtfqlstwowdsocppjbmfwcqjuee.dll c:\windows\system32\gxvxcviyiautbldtlyvdwhxtekonohcxjjvbv.dll
. ((((((((((((((((((((((((((((((((((((((( Drivers/Services ))))))))))))))))))))))))))))))))))))))))))))))))) .
-------\Service_GXVXCSERV.SYS
((((((((((((((((((((((((( Files Created from 2009-05-05 to 2009-06-05 ))))))))))))))))))))))))))))))) .
2009-06-05 01:13 . 2009-06-05 01:13--------d--h--w-c:\windows\PIF 2009-06-04 01:48 . 2009-06-04 11:21117760----a-w-c:\documents and settings\Owner\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL 2009-06-04 01:47 . 2009-06-04 01:47--------d-----w-c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com 2009-06-04 01:40 . 2009-06-04 01:41--------d-----w-c:\program files\SUPERAntiSpyware 2009-06-04 01:40 . 2009-06-04 01:40--------d-----w-c:\documents and settings\Owner\Application Data\SUPERAntiSpyware.com 2009-06-04 01:40 . 2009-06-04 01:40--------d-----w-c:\program files\Common Files\Wise Installation Wizard 2009-06-03 01:13 . 2009-06-03 01:13--------d-----w-c:\documents and settings\Owner\Application Data\Malwarebytes 2009-06-03 01:00 . 2009-05-26 18:2040160----a-w-c:\windows\system32\drivers\mbamswissarmy.sys 2009-06-03 01:00 . 2009-06-03 01:13--------d-----w-c:\program files\Malwarebytes' Anti-Malware 2009-06-03 01:00 . 2009-06-03 01:00--------d-----w-c:\documents and settings\All Users\Application Data\Malwarebytes 2009-06-03 01:00 . 2009-05-26 18:1919096----a-w-c:\windows\system32\drivers\mbam.sys 2009-06-03 00:52 . 2009-06-03 00:52--------d-----w-c:\program files\CCleaner 2009-06-02 22:09 . 2009-06-03 00:49--------d-----w-C:\HJT 2009-06-02 21:39 . 2009-06-02 21:51--------d-----w-c:\program files\Spybot - Search & Destroy2 2009-06-02 11:46 . 2009-03-25 16:0640552----a-w-c:\windows\system32\drivers\mfesmfk.sys 2009-06-02 11:46 . 2009-03-25 16:0679880----a-w-c:\windows\system32\drivers\mfeavfk.sys 2009-06-02 11:46 . 2009-03-25 16:0635272----a-w-c:\windows\system32\drivers\mfebopk.sys 2009-06-02 11:46 . 2008-10-23 18:08120136----a-w-c:\windows\system32\drivers\Mpfp.sys 2009-06-02 11:45 . 2009-06-02 11:46--------d-----w-c:\program files\Common Files\McAfee 2009-06-02 11:45 . 2009-06-02 11:45--------d-----w-c:\program files\McAfee.com 2009-06-02 11:45 . 2009-06-04 02:59--------d-----w-c:\program files\McAfee 2009-06-02 11:41 . 2009-03-25 16:0534216----a-w-c:\windows\system32\drivers\mferkdk.sys 2009-06-02 03:44 . 2009-06-02 03:4427584----a-w-c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT 2009-06-02 02:38 . 2009-06-02 02:381078----a-r-c:\documents and settings\Owner\Application Data\Microsoft\Installer\{76EFAC4F-1712-401F-B2AE-590B170C9BCE}\_60c11ac7.exe 2009-06-02 02:26 . 2009-06-03 01:05--------d-----w-c:\program files\Trend Micro 2009-06-02 02:15 . 2009-06-02 22:10--------d-----w-c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy 2009-06-02 02:15 . 2009-06-02 03:49--------d-----w-c:\program files\Spybot - Search & Destroy 2009-06-01 11:22 . 2009-06-01 11:22--------d-----w-c:\documents and settings\Owner\Local Settings\Application Data\SupportSoft
. (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2009-06-04 22:39 . 2008-11-27 04:37--------d-----w-c:\documents and settings\All Users\Application Data\Google Updater 2009-06-03 00:31 . 2008-12-21 15:53--------d-----w-c:\program files\Coupons 2009-06-02 21:31 . 2007-04-04 03:25--------d-----w-c:\documents and settings\All Users\Application Data\McAfee 2009-06-02 11:35 . 2007-04-04 01:00--------d--h--w-c:\documents and settings\Owner\Application Data\GTek 2009-05-27 15:11 . 2008-10-04 23:01--------d-----w-c:\documents and settings\LocalService\Application Data\SACore 2009-05-27 01:50 . 2007-04-04 00:54--------d--h--w-c:\program files\InstallShield Installation Information 2009-05-25 15:28 . 2007-04-05 02:15--------d-----w-c:\documents and settings\Owner\Application Data\U3 2009-05-25 04:19 . 2007-10-24 23:42--------d-----w-c:\documents and settings\Owner\Application Data\LimeWire 2009-04-19 12:05 . 2009-04-19 12:04--------d-----w-c:\program files\iTunes 2009-04-19 12:05 . 2009-04-19 12:04--------d-----w-c:\documents and settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906} 2009-04-19 12:04 . 2009-04-19 12:04--------d-----w-c:\program files\iPod 2009-04-19 12:04 . 2007-07-08 17:37--------d-----w-c:\program files\Common Files\Apple 2009-04-19 12:02 . 2009-04-19 12:02--------d-----w-c:\program files\Bonjour 2009-04-19 12:00 . 2009-04-19 11:59--------d-----w-c:\program files\QuickTime 2009-04-19 11:46 . 2009-04-19 11:4675048----a-w-c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.1.1.10\SetupAdmin.exe 2009-04-17 22:04 . 2007-10-24 23:40--------d-----w-c:\program files\Java 2009-04-17 22:01 . 2009-04-17 22:01152576----a-w-c:\documents and settings\Owner\Application Data\Sun\Java\jre1.6.0_13\lzma.dll 2009-04-10 18:03 . 2009-04-10 18:03--------d-----w-c:\windows\system32\config\systemprofile\Application Data\SACore 2009-03-25 16:06 . 2009-03-25 16:06214024----a-w-c:\windows\system32\drivers\mfehidk.sys 2009-03-19 21:32 . 2009-03-19 21:3223400----a-w-c:\documents and settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}\x86\x86\GEARAspiWDM.sys 2009-03-19 21:32 . 2008-01-29 17:0123400----a-w-c:\windows\system32\drivers\GEARAspiWDM.sys 2009-03-15 00:26 . 2009-03-15 00:26152576----a-w-c:\documents and settings\Owner\Application Data\Sun\Java\jre1.6.0_12\lzma.dll 2009-03-09 19:08 . 2009-03-09 19:085248----a-w-c:\windows\system32\giveio.sys 2009-03-09 10:19 . 2008-12-05 15:35410984----a-w-c:\windows\system32\deploytk.dll .
((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360] "NBJ"="c:\program files\Ahead\Nero BackItUp\NBJ.exe" [2005-10-12 1961984] "Universal Installer"="c:\program files\ComcastUI\Universal Installer\uinstaller.exe" [2008-03-18 984616] "Desktop Software"="c:\program files\ComcastUI\Universal Installer\uinstaller.exe" [2008-03-18 984616]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "IgfxTray"="c:\windows\System32\igfxtray.exe" [2003-04-07 155648] "HotKeysCmds"="c:\windows\System32\hkcmd.exe" [2003-04-07 114688] "EPSON Stylus CX4600 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE" [2004-03-04 98304] "Name of App"="c:\program files\SAMSUNG\FW LiveUpdate\FWManager.exe" [2008-07-07 675935] "NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2006-01-12 155648] "{0228e555-4f9c-4e35-a3ec-b109a192b4c2}"="c:\program files\Google\Gmail Notifier\gnotify.exe" [2005-07-15 479232] "AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-10-01 111936] "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792] "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-03-09 148888] "QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-01-05 413696] "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-04-02 342312] "mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-03-25 645328] "BCMSMMSG"="BCMSMMSG.exe" - c:\windows\BCMSMMSG.exe [2003-08-29 122880] "Run StartupMonitor"="StartupMonitor.exe" - c:\windows\StartupMonitor.exe [2000-05-20 86016]
c:\documents and settings\All Users\Start Menu\Programs\Startup\ Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2007-4-6 113664] Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks] "{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon] 2008-12-22 17:05356352----a-w-c:\program files\SUPERAntiSpyware\SASWINLO.dll
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32 "wave"= serwvdrv.dll
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc] @=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS] @=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mfehidk.sys] @="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mferkdk.sys] @="Driver"
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus] "DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall] "DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile] "EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "%windir%\\Network Diagnostic\\xpnetdiag.exe"= "c:\\Program Files\\Bonjour\\mDNSResponder.exe"= "c:\\Program Files\\iTunes\\iTunes.exe"= "c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [5/26/2009 10:05 AM 9968] R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/26/2009 10:05 AM 72944] R2 IntuitUpdateService;Intuit Update Service;c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe [10/10/2008 6:45 AM 13088] R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [6/2/2009 6:49 AM 210216] S3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [5/26/2009 10:05 AM 7408] . Contents of the 'Scheduled Tasks' folder
2009-05-30 c:\windows\Tasks\AppleSoftwareUpdate.job - c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]
2009-06-05 c:\windows\Tasks\Google Software Updater.job - c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-11-27 05:06]
2009-06-02 c:\windows\Tasks\McDefragTask.job - c:\progra~1\mcafee\mqc\QcConsol.exe [2009-06-02 15:53]
2009-06-02 c:\windows\Tasks\McQcTask.job - c:\progra~1\mcafee\mqc\QcConsol.exe [2009-06-02 15:53] . - - - - ORPHANS REMOVED - - - -
SafeBoot-mfehidk SafeBoot-mferkdk SafeBoot-mfetdik SafeBoot-mfetdik.sys SafeBoot-procexp90.Sys
. ------- Supplementary Scan ------- . uStart Page = hxxp://www.google.com/ig?hl=en uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = *.local uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office10\EXCEL.EXE/3000 Trusted Zone: turbotax.com FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\577il9vi.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ FF - component: c:\program files\McAfee\SiteAdvisor\components\McFFPlg.dll FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll FF - plugin: c:\program files\Mozilla Firefox\plugins\NPTURNMED.dll .
**************************************************************************
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2009-06-04 21:10 Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully hidden files: 0
************************************************************************** . --------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'winlogon.exe'(632) c:\program files\SUPERAntiSpyware\SASWINLO.dll . Completion time: 2009-06-05 21:13 ComboFix-quarantined-files.txt 2009-06-05 02:13
Pre-Run: 11,309,228,032 bytes free Post-Run: 11,376,951,296 bytes free
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe [boot loader] timeout=2 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
191--- E O F ---2009-05-13 12:12
- Click START then RUN
- Now type Combofix /u in the runbox
- Make sure there's a space between Combofix and /u
- Then hit Enter.
. . The above procedure will:- Delete: ComboFix and its associated files and folders.
- Reset the clock settings.
- Hide file extensions, if REQUIRED.
- Hide System/Hidden files, if required.
- Set a new, clean Restore Point.
. ----------
Run CCleaner.
----------
Use the Kaspersky Lab Online Scanner
In Microsoft Windows Vista, you must open the Web browser using the Run as Administrator command. From the Desktop right click the icon to open the browser and choose Run as Administrator.
- Click on SCAN NOW
- Click Accept.
- The program will then begin downloading the latest definition files.
- Once the files have been downloaded locate the Scan Settings and have it scan My Computer.
- The scan will TAKE a while, so be patient and let it finish.
When the scan is done, in the Scan is complete window, any infection is displayed. There is no option to clean/disinfect, however, we need to analyze the information on the report.
To obtain the report: Click on: Save Report As- Next, in the Save as prompt, Save in area, select: Desktop.
- In the File name area use KScan, or something similar.
- In Save as type: click the drop arrow and select: Text file [*.txt]
- Then, click: Save
Copy and paste the Kaspersky Online Scanner Report in your next reply.
Note for Internet Explorer 7 and 8 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.
If needed, this animation will guide you through the process.Followed your instructions and here is the scan
-------------------------------------------------------------------------------- KASPERSKY ONLINE SCANNER 7.0 REPORT Friday, June 5, 2009 Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Program database last update: Friday, June 05, 2009 05:55:16 Records in database: 2309311 --------------------------------------------------------------------------------
Scan settings: Scan using the following database: extended Scan archives: yes Scan mail databases: yes
Scan area - My Computer: A:\ C:\ D:\ E:\ G:\
Scan statistics: Files scanned: 174908 Threat name: 0 Infected objects: 0 Suspicious objects: 0 Duration of the scan: 03:57:51
No malware has been detected. The scan area is clean.
The selected area was scanned. Looks good.
Use the Secunia Software Inspector to check for out of date software.
- Click Start Now
- Check the box next to Enable thorough system inspection.
- Click Start
- Allow the scan to finish and scroll down to see if any updates are needed.
- Update anything listed.
. ----------
Go to Microsoft Windows Update and get all critical updates.
----------
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.
SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox. * Using SpywareBlaster to protect your computer from Spyware and Malware * If you don't know what ActiveX controls are, see here
Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.
Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.Well all I can say is Thank You!. Everything seems to working perfectly now. You have truly been a help and I can't say thank you enough. I would like to make a donation to a charity or website of your choice as a thank you for your time and your help. Let me know where to make it. Thanks again!
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