What would cause my mom's computer to kick her off line?  She uses Outlook Express for her mail - plays a couple games on Pogo and that's about it...Odd things happen - getting kicked off line in the middle of one of her games or while trying to type and send an email...
her address book disappearing - error msgs - she's had her phone lines checked - her internet carrier is no help at all - the guy that built her comp. always has her take it back to him - he has it a couple days and says he can't get it to do anything she's saying it does at home! I don't have the comp. specs...but it's less than a yr. old.
I've sugg. she buy a Dell or Gateway for good online help.  She's ready to give up on something that's taken me years to get her to use!sewsandi.......Tell Mom not to get excited its just a tool.
Now.......what operating system does it have ?
Is it connected to the net via a dialup or hispeed connection?  I'm not defending the guy that built it ......but when he has it in his shop , he is probably USING a differant isp than your Mom is at home .....and if the problem is with the ISP it would not show up there . Is this something that has just started ?
Does she have a good anti virus program installed?
What are the error messages ?
When did the address book diappear?
let us know.
dl65  She has XP Home - it's a dial up connection - her address book disappeared when she unplugged her computer and had her brother (they're both in their 70's) set his Dell up to trouble check all her electrical.  (all the elec. seemed fine using his comp.)  She uses Panda Scan (sp?) for her anti-virus prog.  
Basically she's complained about odd things HAPPENING on her last 2 comp. (she's on her 4th).  Getting kicked off has been a prob. for quite awhile - it's just gotten worse lately.  I'm willing to try anything, but I'm 200 miles away and trying to help via emails or the phone.
You guys are awesome!! I didn't expect a reply so soon!
Thanks!!I'm sorry but I can't tell you what the error msgs. are.  I've emailed her and she said those aren't coming up like they used to.
VIRUSES & Spyware *CLICK HERE*

Perhaps you should create an account for your mother that gives her very limited access. To protect both her and the computer..Dear Raptor.....

Funny but no help................. :-/sewsandi.....The disappearing address book is the odd thing in your POST......Is it possible that Mom may have accidently deleted it ? however if she didnt .....and you are sure there are no viruses in her machine......you could use the System restore FEATURE in Xp to restore the p/c to a date before the address book disappeared.
As far as the loss of dialup is concerned ......given there is nothing wrong with the modem or the modem settings......its more than possible that the problem may lie with the isp........Some of them are really bad......they will boot people off.... if their system senses any lenghty periods of inactivity. Is it possible to try another service provider or consider a hi speed connection?

Hope this helps

dl65   Quote

Dear Raptor.....

Funny but no help................. :-/