1.

Solve : Help to remove virus and spyware?

Answer»

I have run anti-spyware as well as anti-virus software, and have files quarantined with both issues. My question is this-what do I do to remove them? If I remove the files containing these things, does it impact my COMPUTER?

Do I simply leave them quarantined and not delete them?

I`m completely confused and lost about what to do about these issues.

I have a Dell 8400 Dimension desk top computer, with Windows XP HOME Edition.

Can someone PLEASE help?What software are you using? Where are the files stored? What are rhey called?Software? I have a Dell 8400 which is running Windows XP. The anti-virus software I run is Symantec. The quarantine says the file is NjlDekRVVXl0Sm9BQURmb0Bhb0FBQU9I[1].wmf, and it says the ORIGINAL location was C:\Documents and settings\greg russell\local settings\temp

The second one says the file is jar.jar-2ad522e1-7123a023.zip and it`s original location was C:\Documents and settings\greg russell\Application Data

Both original locations have more to them, but I can`t see it all.

The virus software has these files quarantined, so do I delete these files? The virus software says it can`t clean them. Does it hurt to simply leave these in quarantine?

I have NO IDEA what to do.Files in quarentine can't run anyway. If you have not experienced any problems with the computer or any apps, there is no reason you can't delete them. It won't hurt to leave them there, but they are just occupying disk space.



Discussion

No Comment Found