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Solve : horrible virus? |
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Answer» First of all, this post will be jumbled, as my two year old is running at my feet so bear with me. My computer obviously has a virus *actually probably WAY more the ONE* Besides the obvious SLOW computer...it has a few other symptoms. The only other two I really NOTICE is my Internet closes randomly, and my computer restarts itself without warning. Just boom, black screen and its restarting. I just bought Mcafee virus protection, and its not helping and/or not updating correctly *I've been manually updating*. Also my computer updates aren't working as of the past month. Another big problem I have is my Internet explorer wasn't working, so I deleted it *A LONG time ago*...and now I'm well, stuck. I can't re-download it. Every time I try to re-download it, it says I already have a recent VERSION of IE installed! I really have no clue even WHERE to even start with this mess. I feel really stuck... I know a good first step would be get IE back, then I could work with everything else....I just can't FIGURE out HOW. Any ideas? EDIT: ah yes, I forgot some inportant info...dur I am running windows XP 2000 w/ service pack 2 Its a compaq/presario and I'm not too bright and dont remember how to get CPU, RAM info?Well to begin with you can format your computer if you don't have anything you REALLY need on it...Do you have the cd that came with your OS..? You can also use the computer your on to download Mozilla Firefox which is better then IE. Google for firefox and youll find it..You can also make a McAfee Boot Disk to Delte all viruses on your computer...Have you tried a system restore?and we don't even know the computer make/model, CPU, RAM, or even the operating system.... Quote and we don't even know the computer make/model, CPU, RAM, or even the operating system.... Edited with a bit of info :/ Tell me how to get everything else please... Quote Well to begin with you can format your computer if you don't have anything you REALLY need on it...Do you have the cd that came with your OS..? You can also use the computer your on to download Mozilla Firefox which is better then IE. Google for firefox and youll find it..You can also make a McAfee Boot Disk to Delte all viruses on your computer...Have you tried a system restore? I have thought about just wiping the slate clean....problem is, I have about 1500 pictures of my son I want off...and have been trying to get off for months... It just wont let me burn them to a CD....:/ Still working on that though. If it werent for them, I'd format. How do you format by the way? Quote
Do you have a restore CD or a Windows CD? You just put that in the drive and restart the machine. Quote Its a compaq/presario? Model # is on the case somewhere Quote and I'm not too bright and dont remember how to get CPU, RAM info? Probably tells you when it boots up on the screen I would suggest if you have the CD, then take it to someone who can set this drive up as a slave in their machine, and burn CD's with all of the important stuff you want to keep and then reinstall everything for a fresh start. Quote
So pretty much just putting my back up CD in will reset the computer? It can't be that easy can it? You have really helped thanks This will format the drive and erase everything. Don't do this until you have backed up your files!More out of morbid curiousity than anything else... try downloading/running HiJackThis http://www.majorgeeks.com/download3155.html save a log, and post the log here... system could possibly be recoverable to the point your files might be salvagable, or possibly to the point where you could reinstall maybe SP1a, and get IE back... but yes, mozilla firefox would be the better CHOICE for browser... Careful tho with that HiJackThis, you could seriously bjork your system.. close all windows and run HiJackThis in safe MODE for the least chance of virii interference and the cleanest log possible... |
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