Hi Guys,

So about a WEEK and a half ago I bought a Lenovo Flex 2 14 laptop from Harvey Norman and it was the display model. So naturally it has a lot of Harvey Norman's crap on it such as a folder called 'kiosk' which is in the user folder and contains files with names to long to delete. The most annoying thing is that despite me renaming the laptop and making every effort to remove the old files, the default user is still called 'Harvey Norman' and hence all software and programs come under this name (I can't alter the folder name through properties as it is greyed out) I also have heaps of 'ghost' folders in the C drive (windows drive) and in the harvey norman folders and its really annoying as some of them are links to the recycle bin, unaccessable, duplicates or irrelevant *censored* that I don't want on my computer.

So basically I'm just wondering if there's a way I can restore my laptop to pre-harvey norman and not STUFF anything up too much. I have copies of my important files and I've only installed like anti virus software, ITUNES, office and a few apps.

Please help, its really annoying First thing is to locate the Product Key and the Recovery partition.
Is there a DVD to install the Operating system again?

Log into the laptop using the administrator account. Then create a new user name with administer level authority.
User accounts do seldom take up a lot of space. If you find photos, documents and other materiel you want, copy then to a public folder. Later you can delete the unwanted user and still have the desirable material in the public area.

The is the general information about how to delete a user acco0t.
http://windows.microsoft.com/en-us/windows7/delete-a-user-account
If you have trouble with that , please come back here. Thanks Geek

Will this effect my program data and files like itunes etc.??just thought id atttach some screeen shots of what my hardrive user folder looks like, the messages i get when trying to access default user and the ghost folders.

[attachment deleted by admin to conserve space]Hi

I have a Lenovo Flex 2 14 laptop and I bought it as the display model and it has heaps of baggage with it like harvey norman user accounts and issues and mess on the hardrive (see attachments). I can't create a new user account because my email address is linked to the account I currently have.

Im running windows 8 and I just want to restore it back to the 'brand new' format/position it would have been in when arriving at the store so I can then just start again.

Thanks

[attachment deleted by admin to conserve space]It's different for each laptop....the Lenovo site will have step by step guide for using the Factory Restore partition...

NOTE : All your data will be GONE after so backup what you need.No need for MULTIPLE topics on the same question. I merged them into this one.