My friend is using Windows 98 and she opened an email in AOL from 1nc048.com but didn't click on any links. She deleted the email and signed off of the internet. Later, when she went to sign back on to the internet, she realized she couldn’t access anything on her desktop. We restored the registery to an earlier point and that didn't do anything. What can we do to fix this problem :-/ Thanks weyesup..... Are you able to reboot into the safe mode ? If you can , go there and then do a full virus scan and see if anything shows up .


DL65 Thanks for your reply, yes she can boot in safe mode and she ran adaware and spybot, but she doesn't seem to have a virus checker. I was trying to look in the autoexec.bat file and the config.sys to see if there was anything STRANGE going on, but she doesn't even have much there to question. KINDA reaching out to help her from one coast to the other by phone. Any other suggestions? :-/If you can do safe mode with networking there is an online scanner at www.trendmicro.com

If not, you can download the latest AVG Free, burn it to a CD and run it in safe mode on the affected machine. It won't be up to the minute with the latest definitions, but it will probably be enough to rule a virus problem in or out.

http://free.grisoft.com/freeweb.php/doc/2/ Thanks, I will pass it along. Hope it works. You can also, if there is a virus, and if it runs on startup, just click start, run, then type msconfig, goto the startup tab, and uncheck an unwanted program. Thanks, it is WORKING a little better now. She can access the internet, she has downloaded the virus cheker SUGGESTED and is running and running the virus checker, ad aware and spybot. Little by little she is getting closer to working normally. Thank you all so much for your help.
List all the protection programs she has currently...

Perhaps we can add a few to her arsenal.


There is no one tool that will do it all.