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Answer» I WENT through Step 1, Add/Remove Programs and found nothing suspicious.
I got through Step 2, ran CCleaner OK.
In Step 3, everything seemed to go well until I tried to Perform Complete Scan. I got a blank window and hourglass. After a few minutes I tried to close it and got "ERROR. This PROGRAM cannot be closed because it is locked by the system." Of course, I had to try more than once, including from the Task Manager.
Eventually I restarted, during which I got an "ending program" window and progress BAR. It was ending program CiceroUIWndFrame.
And of course, once rebooted, I tried the scan again with the same results.
Advice, please? thanks, Mike.If for some reason you cannot perform one of the steps, move on to the next step and make note of what happened when POSTING your LOGS.
OK.
I was able to run Malwarebytes, updated Java and ran HJT.
Here are my logs. thanks, Mike
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