Hi, maybe someone can help.

I recently bought a NEW laptop and part of the extras bundle was Norton 360. I'm not the biggest fan of Norton but installed it on my laptop with Windows 7 and it works fine. I then decided to install on my mum's computer since you can use it on up to 3 PCs. Her computer is running on XP and is a little old and slow. Recently it has been infected by PERSONAL Security sypware and getting it off has been troublesome so i hoped Norton could help.

So i installed Norton and it removed AVG and Zone ALARM which were previously on the computer and then it went to register and it couldn't get onto the wireless internet we have. My laptop right next to it was able to get on so i knew it wasn't an internet fault, but nothing i could do could get the computer to connect. The computer was connected (according to the wireless) but internet explorer wouldn't connect and NEITHER would Firefox. Is this Norton and how do i fix it so it can register and use the internet?

ALSO if anyone can tell me how to remove Personal Security that would be very helpful too.

ThanksInstalling an AV after a system is infected is generally not a good option. You can try to run a scan at boot (I'm guessing you can boot to the Norton 360 cd and run a scan), but you're probably better off just going to the malware forum on this site and following the instructions at the top of the page.Thank you. Will try the steps tonight to remove the spyware if I can get on the internet.

Any idea on why i suddenly can't access the internet after installing Norton?If her system is indeed infected it could be any number of things. Best to go through all the steps and make sure the system is malware free.