It looks like that's what happened. Yesterday for no reason at all, my Norton antivirus shut down. Fortunately, I have Spysweeper, which noticed Mal\Generic-A, trying to intrude 4 times. Using Spysweeper, I BLOCKED it 4 times. I then ran several scans. The first several came back clean, but Norton was still not running properly, and kept asking for my activation code (I don't need to give it my activation code, I activated in march). Then I finally got Norton to run again, and did a scan. The scan said something like "your computer has an irreparable virus".  Not more than 2 seconds later, that message completely disappeared, with out me doing anything.

So, i went into the virus and protection settings AREA, under firewall exclusions, and noticed that there were some system files that were excluded. Not knowing much about viruses, or computers compared to some, I erased all the exclusions and started the virus scan again.

The activation key request came back on. I again didn't activate (I have a file that states the day that i activated, and my software is good until 2010).

Currently, my second norton scan is still running. I want to know if it's possible that Norton itself is INFECTED. Also i want to know how to contact norton directly from overseas (I live in Korea right now).


Anyone have any advice or suggestions?
Oh yeah, I have one more question...does anyone know how Mal\Generic-A gets into the computer in the first place? I didn't download anything, I didn't open any suspicious emails. In fact, I noticed the problem right after Spysweeper blocked a popup (I don't know what the popup was for) on a news website I was visiting.http://www.sophos.com/security/analyses/viruses-and-spyware/malgenerica.html

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I noticed the problem right after Spysweeper blocked a popup