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Solve : iTune driving me crazy !? |
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Answer» I have a window 7 64-bit laptop , and I have the latest virsion of iTune installed , the problem iTune could't access the iTune store !! I have tried to stop FIREWALL , to uninstall and reinstall iTune , ALSO tried the diagnostic tool of iTune ...still it unable to access the store , please HELP me .Have you tried Apple iTunes support? http://www.apple.com/support/itunes/ well the diagnostics report is as follows : Microsoft Windows 7 X64 Home Premium EDITION Service Pack 1 (Build 7601) Sony Corporation VPCCW17FX iTunes 10.6.1.7 QuickTime 7.7.1 FairPlay 1.14.37 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.59.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 0032A8DC03AF4268 Current user is not an administrator. The current local date and time is 2012-03-29 18:27:30. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information NVIDIA, NVIDIA GeForce G210M **** External Plug-ins Information **** No external plug-ins installed. Invalid LowerFilters registry value. For more information, click Help. iPodService 10.6.1.7 (x64) is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {939AE2BD-8C6E-4E17-A97E-C6BFB397C47E} Description: Microsoft Virtual WiFi Miniport Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 02:00:00 1970 Lease Expires: Thu Jan 01 02:00:00 1970 DNS Servers: Adapter Name: {C89C4223-6035-4965-AE06-E1237A05233F} Description: Atheros AR9285 Wireless Network Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 02:00:00 1970 Lease Expires: Thu Jan 01 02:00:00 1970 DNS Servers: Adapter Name: {A15C6CB2-3931-4071-A3F2-505BAF55070C} Description: Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller IP Address: 192.168.1.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Thu Mar 29 17:02:32 2012 Lease Expires: Fri Mar 30 17:02:32 2012 DNS Servers: 192.168.1.1 Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No Firewall Information Windows Firewall is off. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2012-03-25 16:39:59. http://support.apple.com/kb/HT1527 This may help. |
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