Answer» Hey guys, looking for some help here. As you can tell from the heading, my girlfriends laptop isn't booting in normal mode. Im pretty certain its due to a virus that has done damage or may still be present somewhere on the computer. It was one of the viruses that acts as an anti-virus trying to get you to pay money to download it and fix it. I'v tried so many DIFFERENT things (scans with mbam,avast,ccleaner,spybot,esetcleaner,sdfix) but nothing has worked so far. I'v tried using system restore but it came back, and now system restore wont work for me when I try to reboot to an earlier state. Anyone have any idea how to help? I dont have the windows xp cd here to upload it again, which doesnt help me at all.
Thanks in advance. Can you boot in Safe Mode (by repeatedly pressing F8 before As you boot up), then run scans in Safe Mode.
Or maybe try 'Last Known Good Configuration' firstsorry, i should have mentioned that i tried those. Have done multiple scans today,usually something is picked up and delEted but doesnt seem to fix the problem. Using last know good configuration doesnt seem to work at all. and posting the question in 2 different PLACES doesn't MAKE it any easier, especially because if i'd read the other posts you've received, i wouldn't have bothered with mine. Somebody else is looking after you sufficientlySingleTwin: the malware specialists are GOING to need the logs from the THREAD you were linked to in your other thread. Follow the guide here.
The malware expert(s) are going to need at the least the hijackthis log and MBAM log. Post them in a reply here, then have patience, a malware expert should get around to this thread in a day or two
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