When a batch of bad capacitors put millions of Dell computers at risk for failure, the company made excuses and tried to hide the problem’s TRUE nature, according to a lawsuit.

Dell later took out a $300 million charge in part to fix the OptiPlex desktop computers, released between 2003 and 2005, but the lawsuit filed by ADVANCED Internet Technologies continues to haunt the company. Documents related to the case were unsealed this month and paint an unflattering PICTURE of Dell.

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and thats an other reason why i dislike dell, i mainly dislike them due to poor customer SUPPORT it depends on what support you get when buying a system. I am sorry but DELL by far has the best support program if you are willing to pay for it. They are one of the few true 4 hour on site replacement vendors I have found.

I once had a HDD fail for a 7 year old SERVER at 10 PM on a Friday and they had the same drive type on site at 6 AM the following day. They are also one of the few that are willing to support not only the hardware but any software installed. That covers any software that you install on your self.

I realize that not everyone is willing to pay for the support but I think that it is unfair to be critical of a vendor when they do offer the support that you or your customers are just not willing to pay for.