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Answer» SUPERAntiSpyware Scan Log http://www.superantispyware.com
Generated 09/24/2008 at 09:15 AM
Application Version : 4.1.1046
Core Rules Database Version : 3578 Trace Rules Database Version: 1566
Scan type : Complete Scan Total Scan Time : 01:42:12
Memory items scanned : 568 Memory threats detected : 0 Registry items scanned : 6849 Registry threats detected : 2 File items scanned : 129730 File threats detected : 1
Adware.Tracking Cookie C:\Documents and Settings\Erick\Cookies\[emailprotected][1].txt
Adware.Vundo Variant/Rel HKLM\SOFTWARE\Microsoft\FCOVM HKLM\SOFTWARE\Microsoft\RemoveRP Malwarebytes' Anti-Malware 1.24 Database version: 1012 Windows 5.1.2600 Service Pack 2
11:48:58 AM 9/24/2008 mbam-log-9-24-2008 (11-48-58).txt
Scan type: Quick Scan Objects scanned: 44125 Time elapsed: 8 minute(s), 52 second(s)
Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 1 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0
Memory Processes Infected: (No malicious items detected)
Memory Modules Infected: (No malicious items detected)
Registry Keys Infected: HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
Registry Values Infected: (No malicious items detected)
Registry Data Items Infected: (No malicious items detected)
Folders Infected: (No malicious items detected)
Files Infected: (No malicious items detected) Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:52:21 AM, on 9/24/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal
Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe c:\Program Files\Common Files\SYMANTEC Shared\ccSetMgr.exe c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe c:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe C:\Program Files\Bret Taylor\Stickies\Stickies.exe C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\mqsvc.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\system32\mqtgsvc.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/ymj/*http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirect?o=20008&gct=&gc=1&q= R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/ymj/*http://www.yahoo.com/ext/search/search.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/ymj/*http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirect?o=20008&gct=&gc=1&q= R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://toolbar.ask.com/toolbarv/askRedirect?o=20008&gct=&gc=1&q=%s R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: (no name) - {2FD955F0-970C-468A-A985-9CC8D3524542} - (no file) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /nodetect O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKCU\..\Run: [Stickies] C:\Program Files\Bret Taylor\Stickies\Stickies.exe O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1210812860062 O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: Symantec Network DRIVERS Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Vongo Service - Unknown owner - C:\Program Files\Vongo\VongoService.exe (file missing)
-- End of file - 11989 bytes Open HijackThis and select Do a system scan only.
Place a check mark next to the following entries: (if there)
- O2 - BHO: (no name) - {2FD955F0-970C-468A-A985-9CC8D3524542} - (no file)
Important: Close all windows except for HijackThis and then click Fix checked.
Exit HijackThis and restart the computer to register the changes made by HijackThis.
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Create An Uninstall List - Start HijackThis
- Click on the Open the Misc Tools section
- Click on the Open Uninstall Manager button.
- Click on the Save list button and specify where you would like to save this file and click Save.
- When you press Save button a notepad will open with the contents of that file.
- Copy and paste that list in your reply.
32 Bit HP CIO Components Installer 3Planesoft Screensaver Manager 1.1 Ad-Aware SE Plus Adobe Creative Suite Adobe Flash Player ActiveX Adobe Premiere Pro Adobe Reader 6.0.1 Adobe SVG Viewer 3.0 AMP Font Viewer AOL Instant Messenger Apple Mobile Device Support Apple Software Update Canon EOS 5D WIA Driver Canon EOS-1Ds Mark II WIA Driver Canon RAW Image Task for ZoomBrowser EX Canon RemoteCapture Task for ZoomBrowser EX Canon Utilities Digital Photo Professional 3.0 Canon Utilities EOS Utility Canon Utilities Original Data Security Tools Canon Utilities PhotoStitch Canon Utilities WFT-E1/E2 Utility Canon Utilities ZoomBrowser EX CC_ccProxyExt ccCommon CCleaner (remove only) ccPxyCore Conexant HD Audio Customer Experience Enhancement DGOControls DivX Content Uploader DivX Web Player Easy Internet Sign-up Eye Candy 4000 GemMaster Mystic Google Earth HDAUDIO Soft Data Fax Modem with SmartCP HijackThis 2.0.2 Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows XP (KB896256) Hotfix for Windows XP (KB909095) Hotfix for Windows XP (KB912436) Hotfix for Windows XP (KB915326) Hotfix for Windows XP (KB926239) HP Customer Participation Program 10.0 HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3 HP Game Console and games HP Help and Support HP Imaging Device Functions 10.0 HP Photosmart Essential 3.5 HP Photosmart Premier Software 6.0 HP Photosmart, Officejet and Deskjet 7.0.A HP PSC & OfficeJet 5.3.B HP Quick Launch Buttons 6.00 E2 HP QuickPlay 2.1 HP Smart Web Printing HP Solution Center 10.0 HP Update HP User Guides 0011 HP User Guides--System Recovery HP Wireless Assistant 2.00 E1 Intel(R) PRO Network Connections Drivers iTunes Java(TM) 6 Update 7 Koi Pond 3D Screensaver (CD Version) 1.0 KPT(R) effects(TM) LimeWire 4.18.3 LiveReg (Symantec Corporation) LiveUpdate 3.0 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) Logitech Gaming Software Macromedia Dreamweaver 8 Macromedia Extension Manager Macromedia Flash 8 Macromedia Flash 8 Video Encoder Macromedia Flash Player 8 Macromedia Flash Player 8 Macromedia Flash Player 8 Plugin Malwarebytes' Anti-Malware Microsoft .NET Framework 1.1 Microsoft .NET Framework 2.0 Service Pack 1 Microsoft .NET Framework 3.0 Service Pack 1 Microsoft .NET Framework 3.5 Microsoft .NET Framework 3.5 Microsoft Combat Flight Simulator Microsoft Money 2006 Microsoft Office 2000 Premium Microsoft User-Mode Driver Framework Feature Pack 1.0 Mozilla Firefox (2.0.0.16) MSRedist MSXML 6.0 Parser (KB933579) Musicmatch® Jukebox muvee autoProducer 4.5 NetWaiting Norton AntiSpam Norton AntiVirus 2006 Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security Norton Internet Security 2006 (Symantec Corporation) Norton Protection Center Norton SystemWorks 2003 Norton WMI Update Norton WMI Update NVIDIA Drivers Office 2003 Trial Assistant OpenOffice.org Installer 1.0 Quicken 2006 QuickTime Rhapsody Player Engine Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows XP (KB893066) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896422) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB901190) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB903235) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB912919) Security Update for Windows XP (KB913446) Shop for HP Supplies SmartAudio Sonic Audio Module Sonic Copy Module Sonic Data Module Sonic Express Labeler Sonic MyDVD Plus Sonic Update Manager SonicAC3Encoder SonicMPEGEncoder SPBBC SPORE™ Creature Creator Stickies Super DVD Ripper v1.90 SUPERAntiSpyware Free Edition Synaptics Pointing Device Driver Texas Instruments PCIxx21/x515/xx12 drivers. TourSetup Update for Windows XP (KB894391) Update for Windows XP (KB896727) Update for Windows XP (KB898461) Viewpoint Media Player Vongo Windows Imaging Component Windows Installer 3.1 (KB893803) Windows Media Format 11 runtime Windows Media Format 11 runtime Windows XP Hotfix - KB873333 Windows XP Hotfix - KB883667 Windows XP Hotfix - KB884575 Windows XP Hotfix - KB885250 Windows XP Hotfix - KB885464 Windows XP Hotfix - KB885855 Windows XP Hotfix - KB885884 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB888113 Windows XP Hotfix - KB888239 Windows XP Hotfix - KB888402 Windows XP Hotfix - KB889673 Windows XP Hotfix - KB890546 Windows XP Hotfix - KB891781 Windows XP Hotfix - KB892559 WinRAR archiver Wireless Home Network Setup
Update Firefox to the new version. Mozilla Firefox 2.0.0.17
Go to Add or Remove Programs and uninstall Viewpoint Media Player
Run CCleaner.
How is everything now?Everything is good now! THANK YOU once again!!! You ROCK!!!Use the Secunia Software Inspector to check for out of date software.
- Click Start Now
- Check the box next to Enable thorough system inspection.
- Click Start
- Allow the scan to finish and scroll down to see if any updates are needed.
- Update anything listed.
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Go to Microsoft Windows Update and get all critical updates.
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