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Answer» As usual, I'm having problems downloading the program you want me to use.
I click on the RUN ESET ONLINE SCANNER and the ESET Online Scanner EULA opens up and I select that I agree to the terms and conditions and click on START.
Then a installer opens up and it reads; "This website wants to install the following add-on "OnlineScanner.cab" from "ESET, spol. s r.o.
click on INSTALL.
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Windows Internet Explorer
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To DISPLAY the webpage again, the web browser needs to
resend the information you've previously submitted.
If you were making a purchase, you should click Cancel to
avoid a duplicate transaction. Otherwise, click Retry to display
the webpage again.
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Retry Cancel
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I click on retry and another window opens and it says add-on failed.
Please let me know what I should do next.
Thank you,
Sheila
Allow the add-on. It should work.I did allow the add-on and nothing happened. Start over again and see what happens.Still no luck. I've tried it MANY, many times. Add-on failed. Ok, please tell me how your computer is running now?So far, so good. Thank you so MUCH for your help. Ok, we can do some clean up.
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.
Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.
This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally USING some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
- Activate UAC (optional; some users prefer to keep it off)
- Remove disinfection tools
- Create Registry backup
- Purge System Restore Points
- Re-set system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
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I suggest using WOT - Web of TRUST. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.
Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.
Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!
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