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Solve : More Ad-Aware agro!? |
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Answer» ALTHOUGH I still can't update Ad-Aware by clicking on update in the program (It just brings up "Error updating") last time I was able to do it manually thanks to help given on this site. I have just tried to install the latest update, but now it asks me for a password (which I do not have) before it will unzip into the Ad-Aware program. I have REREAD the instructions, but as far as I can see am following them to the letter! Any suggestions please?My immediate suggestion is only the obvious one, I'm afraid .... you should try completely UNinstalling the program, reboot your PC then download/install a fresh copy. Hope this works but, if not, other suggestions will follow. If not from me then from other members. OJThanks Oddjob. I have tried this before, but will give it another try.It seems I am not the only one having problems with Ad-Aware. I found (eventually) the below on the Lavasoft site. I am taking the easy option and depending on SpyBot and A-Squared to find what Ad-Aware would have, and start reusing it again when they sort out the update problem. From Lavasoft:- We are currently experiencing problems with our definition file updating SERVICE for customers using certain Internet Service Providers (EARTHLINK, for example). The problem produces the Ad-Aware SE warning: "Error retrieving updates" when performing a webupdate. It interrupts at 5% download completion . (If your update stalls at another point than at 5 %, your problem stems from another issue. See http://www.lavasoftsupport.com/index.php?showtopic=1336 ) The update problems are a result of expired DNS records for our previous definition update servers. Now, some Internet Service Providers DNS servers are routing erroneous domain requests to a custom webpage, rather than to the standard The domain you requested could not be found 404 error page. This stops our updating service from functioning . We are currently resolving to fix this problem and have contacted the ISP:s in question. As a temporary solution, you can reconfigure your DNS settings. Check with your ISP (website FAQ:s or support) and find out if they provide any alternative DNS server addresses and instructions how to configure this. (If you are using a router, you may need to change the DNS settings on the router.) If you use Earthlink as ISP (or Earthlink owned ISP:s) you can try this solution (provided by Earthlink) for working your way around the problem: http://kb.earthlink.net/case.asp?article=187117 There is a few 'Related ARTICLES' at the bottom of the webpage, how to manually specify DNS information, for various operative systems and ADSL modems. The following link includes a list of other Earthlink owned domains. http://kb.earthlink.net/case.asp?article=28968 Thank you for your patience as we endeavor to solve this web update issueWe thanks for that. Now we know. Let us know how it goes. Good luck. OJ Well done pantherman good Karma to you. |
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