A few weeks ago, I purchased a video converter software online. 

It was purchased through DVD-iPod.biz/RegNow Inc. 

The software is from iSofter. 

For a couple of weeks now, I’ve been requesting a refund from iSofter since the software does not work well.  However, even though I’ve sent countless numbers of email messages to request a refund, there hasn’t been any response.

I also emailed DVD-iPod.biz, but they kept telling me to contact iSofter. 

Has anyone ever had a similar experience?  Any RECOMMENDATIONS appreciated. 

Thanks in advance. 

do they have a phone number? emails are extremely impersonal and very easy to ignore.No Phone #....email correspondence only.     yep, it's like PATIO said, correspondence by email only.  they have no address or anything.  i don't even know which country they're OPERATING from.    Sorry if this works out bad for you madam....in future maybe posting a question here for Programs or Utilities you are looking to purchase might be a good idea.
With so many Members with a variety of interests hopefully we can provide some good advice and prevent this happening in the future.
Best of Luck.

Here  is a list for example of some Free converting software that may suit your needs.
But always read the fine print as alot of software listed as Freeware isn't always Free...
Nature of the Beast i guess.i've always been terrified of buying from unknown vendors over the internet, but the third party involved in the transaction kept telling me that they had a 30-day money back guarantee policy.  i suppose they were nothing but mere lies...anyway, thank you.  Hi,
I think I had a somewhat similar problem. I downloaded a free trial basis music converter from Regnow.com. It worked wonderfully but was only a 30 day trial version. I was out of town for a while and when I got back my 30 days were over. I wanted to purchase the converter but couldn't register it from my desktop application. So I went back to their website and BY MISTAKE purchased the wrong converter. I called them up and asked if I could put my money into the music converter I really wanted and have them "uninstall" the wrongly purchased converter. They said I had to purchase the one I wanted as well and then email for a refund on the wronly purchased converter. It took several phone calls and emails but I just (3 months later) got a credit on my credit CARD. Here is that phone number : (877)353-7297.

Hope it helps!