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Solve : Open Letter to AVASt. Keep It Simple? |
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Answer» Trying to get into AVAST support is hopeless. So I am putting an open letter here. My gripe is not about the product. My gripe is about the support. Or maybe it is about the documentation. I had and still have, the free version of AVAST for windows. Two weeks ago I install a trail version. The trial expired. I deleted the Avast program form my Windows XP desktop. Then I FOUND that you had charge my pal-pay account for the licensed version. OK, check my e-mail. Yes, got t some things from you in my e-mail and I find an activation code. Sounds GOOD. so far. So, I download the free version again. But I can not activate the product. I can not log into you site u sing the password your gave me. I will keep trying, but your documentation ix horrible. Now i am wondering if it really was you that charged my PayPal account. Or maybe your company has a mood disorder and your behave like two different people. Looking at the site, I can not even find a way to send e-mail to you. Of course, I am old and maybe short on smarts. But I have found that when customers complain in public, they sometimes get results. Here is my KISS guide lines for anything anybody sells anywhere.. • The name of the product should be UNIQUE and not confused with another. • When received, the name of the product and version number must be visible • Documentation must classify any variations between vendors products. • Stop telling customers not replay to replay to an e-mail message. Is that too hard? Does anybody understand my frustration? Last time I dealt with them, I was lead here to a community forum for the free version: https://forum.avast.com/ I had a false positive issue and some other user pointed me to how to add the program to exclusion list. I was THINKING that they would want to know that the false positive was happening, but I was just directed at a method to get around a false positive. I never bought their product to try out their actual support. Sometimes you boggle my mind with this stuff Geek... Why the heck would they need a Paypal # for the free version ? ? Why would it not re0install ? ? BTW all you did was REMOVE the desktop shortcut...no wonder it wouldnt reinstall |
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