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Solve : Please help a non-computer savvy person with laymans terms?

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Hi everyone,
First post here, and I am hoping to get some help. I have a dell that had approx 256MB of memory, we have Norton. I went to the computer store and bought 1GB of memory and added it. The computer guy turned on the computer and advised that the Norton/symantic is still making my computer run slow. He suggested backing up everything on my computer and uninstalling Norton and restoring my computer to its original SELF. He suggested using AVG instead of Norton, he ALSO said AVG is free.
Without throwing too many technical terms would most of you agree with these instructions? It is just a home computer mostly used for ITunes and pictures (not photoshop or anything). One last question, if I do the above will I lose my list of favorites saved from our homepage? Thanks a lot for any advise, happy holidays!If the Windows installation is in horrible shape, yes.
Maybe just removing Norton will do, though. Google for Norton removal tool.
AVG Free is always a good choice. Make sure you GO through the Tools -> advanced SETTINGS to set it up to your liking once it's installed.

Alternatively, you can try doing this(click)Perfect, thanks a lot!



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