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Answer» i'm cleaning up my wife's lap top. i have followed all steps as instructed. she is running vista. oh, i didn't disable teatimer because i dont know if its on this system. i couldnt find the "padlock" icon on my system tray. so let me know what steps i need to take next.
thanks in advance.
ps this is my second computer cleanup using this forum. the first went smoothly want to thank the mods for all the help.
[attachment deleted by admin]and now i cant get Secunia to finish its scan.. My java has been updated to version 6.12 (I think).. the java site said it was up to date.. before secunia said it needed to be updated. in which i uninstalled all old java and re downloaded the newest version. now secunia wont finish... any help WOULD be nicethe computer is still doing the same wierd things. my logs are in the original post with attachments. thanks in advanceDownload random's system information tool (RSIT) by random/random from and save it to your Desktop.
- Double click on RSIT.exe to run.
- Click Continue at the disclaimer screen.
- Once it has finished, two logs will open.
- log.txt <will be maximized and info.txt <will be minimized
- Please post the contents of both logs in the next reply.
thanks for replying.. i have attached both logs
[attachment deleted by admin]Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.
Link #1
Link #2
**Note: It is important that it is saved directly to your Desktop
Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you.
Post the ComboFix log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.
Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.
If you have problems with ComboFix usage, see How to use ComboFixhere is combo fix logs. Also i'm not used to her lap top but should i be running windows defender with superantivirus? i have them both enabled.
[attachment deleted by admin]Download the Norton Removal Tool (SymNRT) to your Desktop.
Once downloaded please close ALL open browsers, also save any work because this may require a restart.
- Go to your desktop and double click on the removal tool and then click Setup.
- Once open Click Next
- Accept the license agreement and click Next
- Type in the letters/numbers that you see into the text box then click Next.
- Then click Next and the tool will start running.
- Once finished restart the PC and run the tool again to ensure everything has been removed.
- Delete Nortonremoval tool from your Desktop.
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Use the ESET Online Antivirus Scanner
This scanner REQUIRES Internet Explorer
1. Check the box next to YES, I accept the Terms of Use.
2. Click Start
3. When asked, allow the activex control to install
4. Click Start
5. MAKE sure that the option Remove found threats and the option Scan unwanted applications is check marked.
6. Click Scan
7. Wait for the scan to finish
8. Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
9. Add the C:\Program Files\EsetOnlineScanner\log.txt log into your next reply.i used the norton removal from the desktop and it worked fine. I ran it again as requested then i removed the it from the desktop. I have tried teh ESET link but it is not working. I have intsalled the active X as it requested but it isnt doing anything. I click the start but it shows a message on the small box on the screen. It says it cannot Error: Cannot intialize OnlineScanner. Administrator rights required. I'm not sure how to get around this problem.Try this instead.
Download DrWeb CureIt & save it to your desktop. Scan with DrWeb-CureIt as follows: - Double-click on drweb-cureit.exe and then click Start
- An information notice will appear, click OK.
- This starts a short scan that will scan the files currently running in memory.
- If you get a prompt to buy the full version just exit out of the window. The scanner will still work without buying the full version
- If or when something is found, click the Yes button when it asks you if you want to cure it.
- Once the short scan has finished, Click Settings > Change Settings
- Under the Scanning tab UNcheck Heuristic analysis and click OK
- Back at the main window, select the Complete scan button and then click the Green Arrow Start Scanning button on the right and the scan will start.
- Click Yes to all if it asks if you want to cure/move any file(s).
- When the scan is done.
- In the Dr.Web CureIt menu on top left, click File and choose Save report list.
- Save the DrWeb.csv report to your Desktop.
- Exit Dr.Web Cureit.
- Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
[/COLOR]- After reboot, Right-click the Dr.Web log on the desktop and choose Open With > Notepad
- Copy and paste that log in the next reply
[/list]okay running this program. i ran it last night before bed and was planning on posting the logs. but it was taking so long i went to bed with hopes of posting logs this morning. problem is i woke up and the computer apparently rebooted and there was no logs saved on the program. So i am re doing the scan.. I have some things to do and hoping it wont do the same thing today. It won't let me click on the save report list yet (while or before scanning). According to your intructions it says to click on the save report list after it scans, so I'll assume I am doing it correctly. Will post logs later.alright i tried the dr.web again and it scanned (again and finished). I tried to save the logs as requested but the computer screen went blue with a bunch of writing and it said something like critical errors and it counted down from like sixty and before it got done counting it shut down and restarted. It DIDNT give me a chance to save or even read what was on the blue screen other than the critical error. Then it started back up and came to the black screen and asked if i wanted to start in SAFE mode, normal, or some other mode. I started back in normal mode.
I will wait for a reply before making another scan because it takes about two to three hours to run this scan. Try running i tin Safe Mode.
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