Hello,

Thank you in advance for whoever will help me! I was on theknot.com (My online wedding site) when all the sudden a window popped up trying to scan my computer for a virus which I immediately clicked out of and ended its processes. However, now I can no longer open the majority of files on my computer and anything I can open I have to bypass the simple "double-click" METHOD. I will so very much appreciate anyone who will help me!


Ok, so I followed the steps in the "Read this before requesting malware removal help." The results are as follows:

Step A: Antivirus

For my Antivirus, I am on the Christopher Newport University computer network and they require us to use Symmantec Antivirus. But I also already had SUPERAntiSpyware downloaded and I normally scan my computer with that once a week.

Step B: Firewall

I am running Windows XP, so I tried downloading the Online Armor that was recommended, but once it was downloaded and I tried to install it, everytime I double-clicked on it a window would pop-up saying that "This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel." So I moved on to the next step.


Step 1: Add or Remove Programs

The only programs I found that I do not know what are are as follows:

-Browser Defender 2.0.6.11
-Conexant D850 56K V.9x DFVc Modem
-MSXML 4.0 SP2 KB927978
-MSXML 4.0 SP2 KB936181
-MSXML 4.0 SP2 KB954430
-MSXML 4.0 SP2 KB973688
-Pando Media Booster
-TBS WMP Plug-in

Step 2: House Cleaning

Everything went as normal for this step.

Step 3: SUPERAntiSpyware

Performed the scan and rebooted the computer, however, when I tried to open the log to save it to the desktop, it said that there was an unexpected error and the program had to restart. Moved on to the next step.

Step 4: Malwarebytes' Anit-Malware

Performed the quick scan as normal and saved the log file:

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

3/29/2010 9:18:54 PM
mbam-log-2010-03-29 (21-18-54).txt

Scan type: Quick Scan
Objects scanned: 99358
Time elapsed: 10 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry DATA Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Step 5: Update Your Java

I checked my version and it was old so when I tried to download the newer version it came up with the: "This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel" message again, so I moved on to the next step.

Step 6: Hijack This

This program ran normally, this is the log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:25:31 PM, on 3/29/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bradford Networks\Persistent Agent\bndaemon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.cnu.edu
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Program Files\SGPSA\BHO.dll
O2 - BHO: XBTBPos00 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Fast Browser Search Toolbar - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [Adobe Photo DOWNLOADER] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [bncsaui.exe] %ProgramFiles%\Bradford Networks\Persistent Agent\bncsaui.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe" /schedule 300000
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKUS\S-1-5-19\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe /runonstartup" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe /runonstartup" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe /runonstartup" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Exetender] "C:\Program Files\Free Ride Games\GPlayer.exe /runonstartup" (User 'Default user')
O4 - Startup: SCRABBLE Complete Registration.lnk = C:\Documents and Settings\Phixius\Local Settings\Temp\{674CC721-836B-41EA-BBF6-1C9A05153328}\{B36649A3-D0DD-4706-B042-F5B384529C7A}\ATR1.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - RES://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet6_38.dll' missing
O16 - DPF: {049A470D-F818-4E34-B14D-E4E237DADCF8} (CPlayFirstFashionDasControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-fashion-dash/fashiondashweb.1.0.0.21.cab
O16 - DPF: {055B4212-4C81-448E-AFA9-C3CA4AAE8F95} (CPlayFirstDairyDashWControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-dairy-dash/DairyDashWeb.1.0.0.16.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
O16 - DPF: {26e6b759-deeb-42a1-a21c-78cd29098411} (CPlayFirstFitnessDasControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-fitness-dash/FitnessDashWeb.1.0.0.11.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by112fd.bay112.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1155753227468
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/games/gamehouse/ghplayer.cab
O16 - DPF: {74EF5274-F439-2168-B543-14745B625C72} (CPlayFirstWeddingDasControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-wedding-dash-2/WeddingDash2Web.1.0.0.11.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
O16 - DPF: {80B626D6-BC34-4BCF-B5A1-7149E4FD9CFA} (UnoCtrl Class) - http://zone.msn.com/bingame/zpagames/GAME_UNO1.cab55579.cab
O16 - DPF: {95B5D20C-BD31-4489-8ABF-F8C8BE748463} (ZPA_HRTZ Object) - http://zone.msn.com/bingame/zpagames/zpa_hrtz.cab55579.cab
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) - http://zone.msn.com/bingame/zpagames/zpa_shvl.cab55579.cab
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://aolsvc.aol.com/onlinegames/free-trial-burger-shop/GoBitGamesPlayer_v4.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} (CPlayFirstddfotgControl Object) - http://www.gamehouse.com/games/DinerDashFloGo.cab
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/play/classic/SimCityX.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/games/zylom/zylomplayer.cab
O16 - DPF: {c0c0cb9b-bfeb-47c2-90fa-be9692875adb} (CPlayFirstPetShopHopControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-pet-shop-hop/petshophopweb.1.0.0.16.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
O16 - DPF: {D40F5876-A494-4124-8161-82625BB28C06} (CPlayFirstChocolatieControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-chocolatier-2-secret-ingredients/Chocolatier2Web.1.0.0.14.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/cnma/default/ct.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab
O16 - DPF: {E9B80D94-D8BB-43CC-9138-75605A8D9666} (CPlayFirstWeddingDashControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-wedding-dash/WeddingDash.1.0.0.50.cab
O16 - DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} (CPlayFirstWeddingDashControl Object) - http://www.gamehouse.com/games/WeddingDash.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bradford Persistent Agent Service (bnpagent) - Bradford Networks - C:\Program Files\Bradford Networks\Persistent Agent\bndaemon.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 13470 bytes




This is the end of the "Read this before..."

Thanks so much for helping me!Also, for the SUPERAntiSpyware scan, it detected 3 harmful programs, all 3 of which were trojans and 1 of them was an installer. Just thought I'd mention that.UPDATE:

Ok, so last night, my Symmantec antivirus picked up on 2 Packed.Mistic! and 12 AntiVirus 2010 and quarantined them. Now I am able to open all my files and programs without getting the message saying that they do not have a program association so I am going to try and download the extra Firewall and update my java.