Solve : Possible Virus.. have no clue what to do?

1.	Solve : Possible Virus.. have no clue what to do?
Answer» I posted in the more general category folders, the larger issue of the problem (as there are a couple problems going on). I hope it was ok that I also posted this more specific of things here. I think my computer GOT a large virus. Acer: aspire, 5000, PC, with windows xp. My whole computer started shutting down. As time continues more programs, and now even some of my files piece by piece are getting corrupt. It may be the reason that I am having a hard time getting the info off the computer. I cannot get the computer to put info on cd's. It did put info on an external mini San Disk cruzer usb outlet that lets you put approx 500 mb on there. and the FIRST time I did that, I was able to transfer the info over to my new computer that I purchased. However -- the second time, I was able to get the info onto the USB info saver off of the crashing computer -- yet... my new computer was saying that it could not read the USB. I do not think this ever came with a CD (the usb memory stick). The new computer is also shutting down... I might have bought a computer that is not what they said it was.... so not sure if the problem is in the new computer or something else. right now, my thoughts are to try to get the filess off of the xp and onto my new computer (an aspire 5100)..... and then transfer them to cd and/or an external hard drive. Yet --- I'm not sure if the issue is the new computer, regarding why the info won't transfer, or if there is some sort of virus that can transfer into the files themselves that will then eat away at any computer you put them in. Is there a way to clear viruses from programs? Or is there something else that I should do? I don't have a lot of computer knowledge.... and am not sure what to do. Thanks for any help!! (posted this same note in the extended explanation in the more general folder area) Adding that I just now tried to install the free trial of norton anti virus on the computer that seems to have a virus. It comes out as a corrupt file, or while I am trying to use it it becomes corrupt, ... what do I do from there? Thanks!At this point, it's hard to say whether or not you actually do have a virus, but it certainly sounds that way. Go ahead and give AVG Free a try. Update it and scan with it in Safe Mode. Also see if you can get a HijackThis log posted. It may TAKE several posts.Quote from: Kimberly1 on July 15, 2007, 11:22:34 PM what do I do from there? Thanks! Hey Kimberly1, Stop transfering files to your new computer, if there is a virus you will just infect that pc aswell!! Do what CBMatt says d-load AVG, but I would d-load it to the new pc, then transfer the other hard drive over as a slave and do your scan from there.(if your not sure how to do it just post BACK theres plenty of knowledge on this site) The advantage of having the hard drive as a slave is that its easyer to transfer files & info. just remember not to open any programs/files if you do have the hard drive as a slave. Hope this helpsThanks!! I might download AVG if I find I still need to be running programs on the other computer. I'm going to paste the message I put in the other area... as I want to say thanks you you guys too!!! Thanks!: First off, I would like to thank everyone who has been helping me. I had ordered an external hard drive a week or few ago -- that I had to return as it did not work -- yet I received the new one that I ordered after from a different place, and as of today got all info off the old computer onto the external hard drive (took about 7 hours, as the computer was not wanting to work properly -- yet all I can say, is I am Glad I got my info off there! ). The new computer, I will be returning soon, and in the meantime, ran the norton virus scan throughout all files on the external hard drive that came off of the crashing computer. There were no viruses, spyware, or any other problems found. When on the crashing computer though, one file after another was still not opening. And as I was transfering things, more programs began not to work. In the end, it was not letting me send some things to trash. And it kept shutting down over and over. I was finally able to download the norton virus scan on there (I had not read the last note yet on here).... yet it keeps shutting down in the middle of the scan. At this point, I can just recover the whole system, and let it whipe everything off. If I find I need to use a program on there while waiting to get a new computer, I might try to download the other virus scan that you were talking about. So, at this point, I think all is safe regarding the programs on that were on the crashing computer. And it looks like I got them off right at the blink of time. I now will need to wait an see what to be doing while waiting to be able to get a new computer, as not sure when I will (or if I will) get a REFUND for this one (though I heard paypal will help give refunds for purchases on ebay that were frauds). Thanks again for all the help!!!!

Answer»

I posted in the more general category folders, the larger issue of the problem (as there are a couple problems going on). I hope it was ok that I also posted this more specific of things here. I think my computer GOT a large virus. Acer: aspire, 5000, PC, with windows xp.

My whole computer started shutting down. As time continues more programs, and now even some of my files piece by piece are getting corrupt. It may be the reason that I am having a hard time getting the info off the computer. I cannot get the computer to put info on cd's. It did put info on an external mini San Disk cruzer usb outlet that lets you put approx 500 mb on there. and the FIRST time I did that, I was able to transfer the info over to my new computer that I purchased.

However -- the second time, I was able to get the info onto the USB info saver off of the crashing computer -- yet... my new computer was saying that it could not read the USB. I do not think this ever came with a CD (the usb memory stick).

The new computer is also shutting down... I might have bought a computer that is not what they said it was.... so not sure if the problem is in the new computer or something else. right now, my thoughts are to try to get the filess off of the xp and onto my new computer (an aspire 5100)..... and then transfer them to cd and/or an external hard drive. Yet --- I'm not sure if the issue is the new computer, regarding why the info won't transfer, or if there is some sort of virus that can transfer into the files themselves that will then eat away at any computer you put them in.

Is there a way to clear viruses from programs? Or is there something else that I should do?

I don't have a lot of computer knowledge.... and am not sure what to do.

Thanks for any help!!
(posted this same note in the extended explanation in the more general folder area)
Adding that I just now tried to install the free trial of norton anti virus on the computer that seems to have a virus. It comes out as a corrupt file, or while I am trying to use it it becomes corrupt, ... what do I do from there? Thanks!At this point, it's hard to say whether or not you actually do have a virus, but it certainly sounds that way. Go ahead and give AVG Free a try. Update it and scan with it in Safe Mode.

Also see if you can get a HijackThis log posted. It may TAKE several posts.Quote from: Kimberly1 on July 15, 2007, 11:22:34 PM

what do I do from there? Thanks!

Hey Kimberly1, Stop transfering files to your new computer, if there is a virus you will just infect that pc aswell!!
Do what CBMatt says d-load AVG, but I would d-load it to the new pc, then transfer the other hard drive over as a slave and do your scan from there.(if your not sure how to do it just post BACK theres plenty of knowledge on this site) The advantage of having the hard drive as a slave is that its easyer to transfer files & info. just remember not to open any programs/files if you do have the hard drive as a slave.
Hope this helpsThanks!! I might download AVG if I find I still need to be running programs on the other computer. I'm going to paste the message I put in the other area... as I want to say thanks you you guys too!!! Thanks!:

First off, I would like to thank everyone who has been helping me. I had ordered an external hard drive a week or few ago -- that I had to return as it did not work -- yet I received the new one that I ordered after from a different place, and as of today got all info off the old computer onto the external hard drive (took about 7 hours, as the computer was not wanting to work properly -- yet all I can say, is I am Glad I got my info off there! ).

The new computer, I will be returning soon, and in the meantime, ran the norton virus scan throughout all files on the external hard drive that came off of the crashing computer. There were no viruses, spyware, or any other problems found.

When on the crashing computer though, one file after another was still not opening. And as I was transfering things, more programs began not to work. In the end, it was not letting me send some things to trash. And it kept shutting down over and over.

I was finally able to download the norton virus scan on there (I had not read the last note yet on here).... yet it keeps shutting down in the middle of the scan. At this point, I can just recover the whole system, and let it whipe everything off. If I find I need to use a program on there while waiting to get a new computer, I might try to download the other virus scan that you were talking about.

So, at this point, I think all is safe regarding the programs on that were on the crashing computer. And it looks like I got them off right at the blink of time. I now will need to wait an see what to be doing while waiting to be able to get a new computer, as not sure when I will (or if I will) get a REFUND for this one (though I heard paypal will help give refunds for purchases on ebay that were frauds).

Thanks again for all the help!!!!

Solve : Possible Virus.. have no clue what to do?

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