InterviewSolution
Saved Bookmarks
InterviewSolution
| 1. |
Solve : Ransomware... My husband let them in his computer!? |
|
Answer» My husband answered the phone yesterday to a man who said his computer had been hacked. He said he could find the hacker and fix it for him. So he turned on the computer and typed in what the man told him to...then the man took control of the computer saying he was searching for the hacker. When I walked in the room I overheard my husband say I don't have that much money right now...and I ASKED him who he was talking to...I seen the cursor moving around his computer and I told him that's a scam HANG up. But it was too late....now he can not get his computer to come on... Any help would be appreciated The phone number is deleted by allan the people that called.1) I deleted the phone number from your post 2) If your system wasn't backed up you will almost certainly lose all data. You can either PAY the ransom or format and reinstall. You should wait for Super Dave to confirm, but I think you're out of luck The phone number was the ransom people's... not mine He has it backed up...but how do we get the computer to boot up...it won't come on?? Thanks for the fast response Quote from: SheIsMe on November 18, 2015, 11:24:53 AM ...Which backup program did you use? Backup software has some way of rebooting your computer. See the instruction manual. You may need another computer to CREATE the 'boot media' needed to restart your computer.I think I got it...it says it is resetting the computer. Will let you know if it works |
|