Solve : ReImage.com - be aware?

1.	Solve : ReImage.com - be aware?
Answer» Quote from: evilfantasy on January 05, 2009, 11:13:14 AM Quote We will find errors in a new machine as there is literally no such thing as a clean image. Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation. Dear EvilFantasy, It's not really a scare tactic because users that tun Reimage on a new machine will see no difference in performance and will ask for a refund which they get. As such, we don't want to "repair" such machines as we have costs involved in the repair and refund process. Sincerely, Nicholas Black Marketing Director www.reimage.com nico at reimage dot com Office: +972 (3) 575-9-757 x104 Mobile: +972 (54) 250-9-777 Fax: +972 (3) 521-2-361Quote Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation. Excellent! Quote We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or UPDATES there begins a slow process of (eventual) software crashing and overload . If I add my 250lbs brother-in-law to my car, it's gonna use 1 pint of gasoline more per mile. I call it normal, you guys WOULD call my car "dysfunctional". I think, it's wrong.Quote from: Broni on January 05, 2009, 11:27:13 AM Quote Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation. Excellent! Quote We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or updates there begins a slow process of (eventual) software crashing and overload . If I add my 250lbs brother-in-law to my car, it's gonna use 1 pint of gasoline more per mile. I call it normal, you guys would call my car "dysfunctional". I think, it's wrong. Broni, Your right. We need to change the wording. But we both agree that your car would PERFORM better without being overloaded. That's what we are getting at and, yes, we need to change that message. Agreed. Sincerely, Nicholas Black Marketing Director www.reimage.com nico at reimage dot com Office: +972 (3) 575-9-757 x104 Mobile: +972 (54) 250-9-777 Fax: +972 (3) 521-2-361Quote But we both agree that your car would perform better without being overloaded No. 1. Don't call my brother-in-law an "overloader", because you posted your phone numbers, already <-----just kidding here 2. I don't see any overloading issue, whatsoever. Cars are designed for at least 4-5 people, not one, and computers are designed for installing, and running programs. Do you want me to clean install Windows, and sit a whole day staring at the desktop?Quote from: Broni on January 05, 2009, 11:36:58 AM Do you want me to clean install Windows, and sit a whole day staring at the desktop? which will be flagged as riddled with malware, regardless of the lack of... anything whatsoever.Let's go back to DOS but DOS isn't supported! how will we repair our PCs?Don't you have one of these, laying around somewhere: Re: patio's suggestion, I'm up for running that. Might be best if we tried a few different machines, with different issues, to see the results. Let me know if you want my help, anyhow, I have a few different machines I can do test installs on.Quote from: Broni on January 05, 2009, 10:23:26 AM Quote Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers. It's may be me, but I must admit, I don't understand what you're saying. Another thing... As I said, if I was a newbie, your final analysis would probably scare me to death. How about some fair disclaimer (in bold letters): "Hey, this is a new technology, we're still working on perfecting it, the results may not be adequate, etc., etc"? Hi, I had someone from the technical team go over this, to clarify. Here is what he has to say: The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly. At this point, if needed, the user may undo the repair and claim their money back if not satisfied. The user gets a refund in return for a feedback on their experience so we can perfect the user experience and the repair quality. After the first reboot this will no longer be in the start-up, for obvious reasons. Hope it makes sense. Sincerely, Nicholas Black Marketing Director www.reimage.com nico at reimage dot com Office: +972 (3) 575-9-757 x104 Mobile: +972 (54) 250-9-777 Fax: +972 (3) 521-2-361So, you're saying if I use this software to repair my PC, and then reboot, and reboot again, I can no longer undo the changes made?Quote from: Calum on January 05, 2009, 12:34:15 PM So, you're saying if I use this software to repair my PC, and then reboot, and reboot again, I can no longer undo the changes made? You can run undo whenever you want, and you will have the option to do so each time you run Reimage. If you don't mind I would like to add your question to our FAQ section. Sincerely, Nicholas Black Marketing Director www.reimage.com nico at reimage dot com Office: +972 (3) 575-9-757 x104 Mobile: +972 (54) 250-9-777 Fax: +972 (3) 521-2-361Quote The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly. It doesn't make any sense to me, if I run your program just to test it. I'm not planing any repairs, so I don't need any startup to "confirm that the repair took place properly", but your program tries to install it anyway. Besides, one can't run any repairs anyway, unless $65 is paid.Quote from: Broni on January 05, 2009, 12:42:16 PM Quote The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly. It doesn't make any sense to me, if I run your program just to test it. I'm not planing any repairs, so I don't need any startup to "confirm that the repair took place properly", but your program tries to install it anyway. Besides, one can't run any repairs anyway, unless $65 is paid. Dear Broni, A lot of our customers were interested in this as they didn't always have the time to wait for the repair to end. So we received a lot of requests for a reminder feature, this way we save people the hassle of having to install again. The client can be completely un-installed from the Windows "add and remove" option from the control panel. If you don't mind I would like to add this point to our FAQ. Sincerely, Nicholas Black Marketing Director www.reimage.com nico at reimage dot com Office: +972 (3) 575-9-757 x104 Mobile: +972 (54) 250-9-777 Fax: +972 (3) 521-2-361and now a very useful point of interest: what exactly do they get that's worth 65$ that they cannot get from free software?

Answer»

Quote from: evilfantasy on January 05, 2009, 11:13:14 AM

Quote
We will find errors in a new machine as there is literally no such thing as a clean image.

Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.

Dear EvilFantasy,

It's not really a scare tactic because users that tun Reimage on a new machine will see no difference in performance and will ask for a refund which they get. As such, we don't want to "repair" such machines as we have costs involved in the repair and refund process.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361Quote

Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.

Excellent!

Quote

We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or UPDATES there begins a slow process of (eventual) software crashing and overload

.
If I add my 250lbs brother-in-law to my car, it's gonna use 1 pint of gasoline more per mile. I call it normal, you guys WOULD call my car "dysfunctional".
I think, it's wrong.Quote from: Broni on January 05, 2009, 11:27:13 AM

Quote
Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.
Excellent!

Quote
We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or updates there begins a slow process of (eventual) software crashing and overload
.
If I add my 250lbs brother-in-law to my car, it's gonna use 1 pint of gasoline more per mile. I call it normal, you guys would call my car "dysfunctional".
I think, it's wrong.

Broni,

Your right. We need to change the wording. But we both agree that your car would PERFORM better without being overloaded. That's what we are getting at and, yes, we need to change that message. Agreed.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361Quote

But we both agree that your car would perform better without being overloaded

No.
1. Don't call my brother-in-law an "overloader", because you posted your phone numbers, already <-----just kidding here
2. I don't see any overloading issue, whatsoever. Cars are designed for at least 4-5 people, not one, and computers are designed for installing, and running programs. Do you want me to clean install Windows, and sit a whole day staring at the desktop?Quote from: Broni on January 05, 2009, 11:36:58 AM

Do you want me to clean install Windows, and sit a whole day staring at the desktop?

which will be flagged as riddled with malware, regardless of the lack of... anything whatsoever.Let's go back to DOS but DOS isn't supported! how will we repair our PCs?Don't you have one of these, laying around somewhere:

Re: patio's suggestion, I'm up for running that.
Might be best if we tried a few different machines, with different issues, to see the results.
Let me know if you want my help, anyhow, I have a few different machines I can do test installs on.Quote from: Broni on January 05, 2009, 10:23:26 AM

Quote
Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers.
It's may be me, but I must admit, I don't understand what you're saying.

Another thing...
As I said, if I was a newbie, your final analysis would probably scare me to death.
How about some fair disclaimer (in bold letters): "Hey, this is a new technology, we're still working on perfecting it, the results may not be adequate, etc., etc"?

Hi, I had someone from the technical team go over this, to clarify. Here is what he has to say:

The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly. At this point, if needed, the user may undo the repair and claim their money back if not satisfied. The user gets a refund in return for a feedback on their experience so we can perfect the user experience and the repair quality. After the first reboot this will no longer be in the start-up, for obvious reasons.

Hope it makes sense.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361So, you're saying if I use this software to repair my PC, and then reboot, and reboot again, I can no longer undo the changes made?Quote from: Calum on January 05, 2009, 12:34:15 PM

So, you're saying if I use this software to repair my PC, and then reboot, and reboot again, I can no longer undo the changes made?

You can run undo whenever you want, and you will have the option to do so each time you run Reimage.

If you don't mind I would like to add your question to our FAQ section.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361Quote

The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly.

It doesn't make any sense to me, if I run your program just to test it. I'm not planing any repairs, so I don't need any startup to "confirm that the repair took place properly", but your program tries to install it anyway.
Besides, one can't run any repairs anyway, unless $65 is paid.Quote from: Broni on January 05, 2009, 12:42:16 PM

Quote
The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly.
It doesn't make any sense to me, if I run your program just to test it. I'm not planing any repairs, so I don't need any startup to "confirm that the repair took place properly", but your program tries to install it anyway.
Besides, one can't run any repairs anyway, unless $65 is paid.

Dear Broni,

A lot of our customers were interested in this as they didn't always have the time to wait for the repair to end. So we received a lot of requests for a reminder feature, this way we save people the hassle of having to install again. The client can be completely un-installed from the Windows "add and remove" option from the control panel.

If you don't mind I would like to add this point to our FAQ.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361and now a very useful point of interest: what exactly do they get that's worth 65$ that they cannot get from free software?

Solve : ReImage.com - be aware?

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