| Answer» It began yesterday, I was doing my thing on my computer and all the sudden my computer seemed to freeze and i noticed that a 6-point white star had appeared down in my Task bar by the clock. I put the mouse over it to see if i could see what it was but it wouldn't show anything, nor would it show anything else. its like the whole bar had frozen, i could not click on the start menu or any icons on my desktop. I Ctrl,Alt,Del and opened task manager and it instantly froze it up. The weird thing was i could still surf the web, it would;d let me use firefox if it was already open. If i ctrl-alt-del and choose to switch users then signed back on to the same account it would unfreeze everything for about 10-15 sec to let me open or close things then it would repeat the freezing process. But a 2ND star would appear and so on 3rd 4Th or 5Th. I ran my anti virus program (avg pro) and it found a Trojan along with a few cookies. It fixed them but the problem still persisted. So i resorted to perform a "go-back" to 2 days before. it ran its thing and went back 2 days but the star still showed up. I can start in in safe mode and it will work fine, i left eh computer off all day and just booted it and the star did not show up. This is fine with me, but i want to know what the heck it was and how to make it never happen again.
 
 System OS is Vista ultimate 64-bit.
 
 Any help would be great.Is everything fine in Safe Mode?
 
 If it does, go back to Normal Mode (Restart the computer) and do this:
 Download HijackThis:
 http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
 Install it, Run it, and post a HijackThis Log.Logfile of Trend Micro HijackThis v2.0.2
 Scan saved at 7:47:37 AM, on 11/4/2008
 Platform: Windows Vista SP1 (WinNT 6.00.1905)
 MSIE: Internet Explorer v7.00 (7.00.6001.18000)
 Boot mode: Normal
 
 Running processes:
 C:\Program Files (x86)\MSN Messenger\msnmsgr.exe
 C:\Program Files (x86)\Steam\Steam.exe
 C:\Users\Ash & Amanda\Program Files (x86)\DNA\btdna.exe
 C:\Program Files (x86)\Adobe\Reader 8.0\Reader\reader_sl.exe
 C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
 C:\Program Files (x86)\AVG\AVG8\avgtray.exe
 C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 C:\Program Files (x86)\PremierOpinion\pmropn.exe
 C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
 c:\program files (x86)\premieropinion\pmropn.exe
 C:\Windows\SysWOW64\netsh.exe
 
 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
 R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
 F2 - REG:system.ini: UserInit=userinit.exe
 O1 - Hosts: ::1 localhost
 O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
 O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll
 O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
 O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
 O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
 O4 - HKLM\..\Run: [PWRISOVM.EXE] "C:\Program Files (x86)\PowerISO\PWRISOVM.EXE"
 O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe
 O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
 O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files (x86)\MSN Messenger\MsnMsgr.Exe" /background
 O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
 O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Ash & Amanda\Program Files (x86)\DNA\btdna.exe"
 O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
 O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
 O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
 O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
 O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
 O4 - Startup: Adobe Media Player.lnk = C:\Program Files (x86)\Adobe Media Player\Adobe Media Player.exe
 O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
 O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
 O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
 O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
 O13 - Gopher Prefix:
 O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
 O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
 O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
 O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
 O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll
 O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
 O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
 O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgemc.exe
 O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe
 O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
 O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
 O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
 O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
 O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
 O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
 O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
 O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
 O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
 O23 - Service: PremierOpinion - PremierOpinion - C:\Program Files (x86)\PremierOpinion\pmservice.exe
 O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
 O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
 O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
 O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
 O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
 O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
 O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
 O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
 O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
 O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
 O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
 O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
 O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
 --
 End of file - 7755 bytesOkay, this is what i noticed. c:\program files (x86)\premieropinion\pmropn.exe Appeares twice. There was also 2 of those 6-point start in my task bar when i ran it. so i signed off and signed back on Ran HJT and it wasnt there. A few sec later the star showed back up i ran it again and c:\program files (x86)\premieropinion\pmropn.exe was there. I THINK it may have something to do with that, But why? and what is C:\Windows\SysWOW64\netsh.exe?Download Malwarebytes' Anti-Malware (MBAM)
 
 
 Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following: Update Malwarebytes' Anti-Malware
 Launch Malwarebytes' Anti-Malware
 Extra Note: If MBAM ENCOUNTERS a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM PROCEED with the disinfection process, if asked to restart the computer, please do so immediately.Then click Finish.
If an update is found, it will download and install the latest version.Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy and Paste the entire report in your next reply.
 
 ----------
 
 Download random's system information tool (RSIT) by random/random from and save it to your Desktop.
 
 
 Double click on RSIT.exe to run.
Click CONTINUE at the disclaimer screen.
Once it has finished, two logs will open.log.txt <will be maximized and info.txt <will be minimized
Please post the contents of both logs in the next reply.
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