GGGGGGGGGGGGRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have spent COUNTLESS hours on the phone/online with Symantec over the past few years, so today I asked for a discount on their product (Norton 360 v2) IF I stayed with them. The online technician I spoke to said he couldn't give me a discount but COULD extend my service by 30 days. I then had to call them to renew because their website lists 3 different prices for 1 year service (and boy, do you have to click around to find that out!). The phone person asked me how long it took for them to answer my call, and I said that including the 3 calls I made before I went online, the time I spent online, and the call that got disconnected when the person I was about to speak to on the call prior to the current one, about 3 hours! This person offered to extend my service by 30 days. I told them the online person had also offered me 30 days, so I would like the full 60 days being offered and it was granted on the spot, with the phone person having me check my account again so I could see it was actually ADDED.

Although I initially was calling just to extend my subscription, the online tech helped me with something else I needed to ask about - it didn't take all that time to just ask about renewing. I've had Symantec technicians REALLY go above and beyond the call of duty - they've helped me with problems that weren't even their company's fault, which is why I STAY with Symantec. The problem that kept me online with them for so many hours over the years was something they really couldn't resolve - Symantec had to rewrite Norton 360 to Version 2 for the problem to be solved. Now maybe they'll un-crap their website and make it easier to find a person to talk to!I once had a Symantec sales man visit to explain me all about the wonders of Norton 2005.. Or 2006.. Or something.
Told him customers thought Norton ran like thick-*censored* and he immediately pulled out a chart to show how much faster it had become. Did get some free trial products out of him, heh.