Oh, one more question. At the moment on my computer I have various security running (as per your instructions). Do I need to turn any of these off?
- AVG AntiSpyware 7.5
- ZoneAlarm
- SuperAntiSpyware
- TrojanHunter Guard
- AVG Free Edition (antivirus)

Thanks again.Hi

No don't turn off any of these at the moment. They are all good and won't conflict with each other.

The reports did find things. One bad file was removed and another suspicious one highlighted.

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Make sure you still have Hidden Files & Folders exposed.

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The Norton removal tool is at the link below. Be careful to read the warning about which versions of Norton it removes and also bear in mind the tool will REMOVE "everything Norton". So ... if you have another Norton product you want to keep you will have to reinstall it after using this tool .....

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=pfdocs&dtype=&prod=&ver=&osv=&osv_lvl=

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Go to Start > Run and type "REGEDIT" in the dialogue box (WITHOUT the quote MARKS). Click OK.

Click on Edit > Find and type "lolla" in the box (again without the quote marks).

Make sure all the three little boxes below "Look at" are ticked/checked.

Click Find next and report back where the lolla files are located.

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Go to this site ...

http://www.virustotal.com/en/indexf.html

Browse to this file on your computer and upload it for scanning....

C:\WINDOWS\system32\bn.dll

Post back the results.

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PLEASE can you update me on how your computer is operating now.

What problems are you still having?

There maybe a rootkit at work here so we may need to dig deeper.


OJHi there,
SORRY about the delay. I broke the wireless on that laptop and am trying to find my cable. I did not give up or forget. Hopefully ièll find it soon and be able to continue with the reperation.
Tks
78ap