Solve : Virus and Reboot issues?

1.	Solve : Virus and Reboot issues?
Answer» I am in desparate need of help! I spent 10 hours over the weekend on the phone with Dell and Charter Communications (internet & security suite). I have VIRUS and after 4 hours Dell said they couldn't help - to CONTACT Charter Security Suite since their security allowed the virus. After 5 hours and 5 different people with Charter they said I needed to run their virus scan - it wouldn't let me. They said to uninstall Charter Security Suite, and McAfee and Symantec - they said I had fragments of McAfee & Symantec LEFT in my computer from probably a free trial or something. Well since I couldnl't get into the internet to get the "uninstall tool". Anyway - long story short - my brother told me to just reboot the computer and it would start "ANEW" and it would be like having a "new computer again" All problems would go away. WRONG!!! I rebooted the computer - went thru several testings and now my screen is b&W asking for my password. I am not able to type in a password or do anything. Computer is frozen. I've turned off & on -no luck. I tried inserting my reinstall disk from Dell - it does nothing. Is my computer a goner? Please help me. I am at my wits end!!! I ended up in tears. I I forgot to add I "HAD" Windows XP and above where it says Enter Password it says something to the effect "not finding floppy DISKETTE" Welcome to CH. If you think this is virus related then we need the logs from this threadWhat is SP1 and SP2? If you read my message, at this point I am unable to install, uninstall or "look" at anything on my computer -it is frozen. I had Charter Security Suite as an antivirus protection - they told me to uninstall it which I did and they said I had "fragments of McAfee & Symantec" that I needed to "uninstall" - but I never got that far. Please explain furtherI am sending these messages via work computer - since my computer at home is frozen.Quote Please explain further I can't explain their explanation..... Do you have your Install CD?Yes I tried to use it and it did nothing.I means please explain what SP1 and SP2 are? SP = Service Pack. They are Windows updates. Have you tried a Repair Install. Instructions here: http://www.michaelstevenstech.com/XPrepairinstall.htm Note: A Repair Install will replace the system files with the files on the XP CD used for the Repair Install. It will leave your applications and settings intact, but Windows updates will need to be reapplied. No I don't think I've tried this - will it work even if the computer/keyboard is frozen at this point?You will need to follow the guide starting HERE and see if it works. Hopefully the keyboard will work while the computer is booting up.THANK YOU FOR ALL YOUR HELP - I WILL TRY IT - I will be on vacation until Monday and depending if I get it running at home - I will keep you posted.!!!

Answer»

I am in desparate need of help! I spent 10 hours over the weekend on the phone with Dell and Charter Communications (internet & security suite). I have VIRUS and after 4 hours Dell said they couldn't help - to CONTACT Charter Security Suite since their security allowed the virus. After 5 hours and 5 different people with Charter they said I needed to run their virus scan - it wouldn't let me. They said to uninstall Charter Security Suite, and McAfee and Symantec - they said I had fragments of McAfee & Symantec LEFT in my computer from probably a free trial or something. Well since I couldnl't get into the internet to get the "uninstall tool". Anyway - long story short - my brother told me to just reboot the computer and it would start "ANEW" and it would be like having a "new computer again" All problems would go away. WRONG!!! I rebooted the computer - went thru several testings and now my screen is b&W asking for my password. I am not able to type in a password or do anything. Computer is frozen. I've turned off & on -no luck. I tried inserting my reinstall disk from Dell - it does nothing. Is my computer a goner? Please help me. I am at my wits end!!! I ended up in tears. I

I forgot to add I "HAD" Windows XP and above where it says Enter Password it says something to the effect "not finding floppy DISKETTE"
Welcome to CH.

If you think this is virus related then we need the logs from this threadWhat is SP1 and SP2? If you read my message, at this point I am unable to install, uninstall or "look" at anything on my computer -it is frozen. I had Charter Security Suite as an antivirus protection - they told me to uninstall it which I did and they said I had "fragments of McAfee & Symantec" that I needed to "uninstall" - but I never got that far. Please explain furtherI am sending these messages via work computer - since my computer at home is frozen.Quote

Please explain further

I can't explain their explanation.....

Do you have your Install CD?Yes I tried to use it and it did nothing.I means please explain what SP1 and SP2 are? SP = Service Pack. They are Windows updates.

Have you tried a Repair Install. Instructions here: http://www.michaelstevenstech.com/XPrepairinstall.htm

Note: A Repair Install will replace the system files with the files on the XP CD used for the Repair Install. It will leave your applications and settings intact, but Windows updates will need to be reapplied. No I don't think I've tried this - will it work even if the computer/keyboard is frozen at this point?You will need to follow the guide starting HERE and see if it works. Hopefully the keyboard will work while the computer is booting up.THANK YOU FOR ALL YOUR HELP - I WILL TRY IT - I will be on vacation until Monday and depending if I get it running at home - I will keep you posted.!!!

Solve : Virus and Reboot issues?

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