Hi

I have read the above post "read this before requesting malware removal"

I have had to download all the anti virus' to my desktop, then copy to a disk to add to my laptop because I am unable to GET on the internet.
I successfully ran ccleaner, but when I am unable to run SUPERantispyware, a windows installer error message pops up saying the installer service cannot be accessed. This is because I am in safe mode.

Is there any other way I can run it? If I am not in safe mode, my laptop is constantely under attack and I am not able to access control panel, task manager or my start menu due to it being blocked by administrators

I currently run Windows xp prof. I also have spyware doctor, and AWC but I am unable to run EITHER of these in the safe mode. They seem to have disapeared!

Can the laptop be fixed? I have only had it a couple of days, until some bright spark decided to bring their portable hard drive and upload a movie without checking if there was any virus'

please help
thanks Natalie

 

 

  Can you not get into Normal Mode?

What happens?

Can you post a HijackThis Log?Hi

I was brave and went in through normal mode

here are the logs

thanks Natalie

[recovering disk space -- attachment deleted by admin]Good Job.

Now, we need to wait for a Malware Specialist to analyze the logs.  Thanks v much for your help

Do I have to send the logs onto somewhere else??

  Nope, they're fine here.Thanks again

  Everything in the MBAM log says No action taken.

You need to run it again and let it fix what it finds. Then run a new HJT scan and post that log also.Hi

Sorry about that! Not sure whether I saved the file before taking the action because I have ran it again and nothing was found! I have attached logs as requested though!

Sorry again

Natalie
 

[recovering disk space -- attachment deleted by admin]Looks fine now.

If you have any questions just let me know.

Set a New Restore Point to prevent possible reinfection from an old one
Setting a new restore point AFTER cleaning your system will enable your computer to roll-back to a clean working state if needed.

• Go to Start > Programs > Accessories > System Tools and click System Restore
  
• Choose the radio button marked Create a Restore Point on the first screen then click Next Give the Restore Point a name then click Create.
  
• The new restore point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Next go to Start > Run and type Cleanmgr
  
• Click OK
  
• Click the More OPTIONS Tab.
  
• Click Clean Up in the System Restore section to remove all previous restore points except the newly created clean one.

• Click Start Now
  
• Check the box next to Enable THOROUGH system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.