Solve : virus compounded by stupidity?

1.	Solve : virus compounded by stupidity?
Answer» Slight crisis. I have effectively destroyed my computer (an Elonex Exentia with xp). I got a virus using msn (stupidity; clicked on legitimate-looking link....I know, I know. I should know better.) Initially the virus gave me lots of adverts. Had I known better, I would have left WELL alone and just dealt with it! Anyway, I then tried to improve matters, using adaware. After using adaware and turning the computer back on broadband stopped working and the computer said it was unable to renew my ISP address. Soo, I used [virus programme with red, umbrella logo]. And then THINGS perhaps got a little worse, but certainly didn't improve, so, impetuous as ever, I used LSPFix. And now the computer is NOT happy. It still turns on, and you can still use Word, but iTunes won't load, the internet won't even open, the computer is refusing to do system restore, it can't even OPEN connections, and struggles to open My Computer... can anyone suggest a possible and sensible next course of action? I'm straying towards just reinstalling the whole system, but it does seem horribly drastic. The big question is is there any way of reversing the effects of LSPfix? Many thanks in advance for any help you might be able to give, Laura laura.taylor..... Ok , lets see if we can sort this out ....... You are using win XP as an operating system ........ Your machine is infected with something ....what , we don't know . Quote Soo, I used [virus programme with red, umbrella logo] Does this program have a real name ? Quote After using adaware and [highlight]turning the computer back [/highlight]on broadband stopped working and the computer said it was unable to renew my ISP address. Do you mean you used system restore ? If system restore is still turned on ....... Turn it off Will your machine load up ? If it does , reboot it into "SAFE Mode" ....... To do this shut the pc down and then restart it ....... just as it begins to startup , repeatedly tap the F8 key ....... you will see a window open that asks you how you want to load windows , choose "SAFE MODE" and press enter ...... let it load , you will see the words SAFE in all four corners of the screen and then your dsktop icons will load.( they will not appear the same as they do in the normal windows desktop....... wait until everything finishes loading , and then do a full system virus scan with your AV ...... delete anything it finds and report back with the results . Then we will proceed . dl65 Might also be a good idea to BOOT into safe mode with networking and see if you can get online there. If you can download Ewido as well as X-Cleaner and run them both there. Make sure you update ewido before running it. Quote After using adaware and turning the computer back [highlight]on[/highlight], broadband stopped working and the computer said it was unable to renew my ISP address. LOL Ye-es. Apologies for lack of sense! I used adaware, then turned it off, then turned it back on... I didn't use system restore - I'm not that computer literate! Attempted system restore yesterday, but it told me that I didn't have sufficient authority within the system - despite my being down as administrator. Which is another issue. It will load up. I shall - once I've finished revising Representation and Democracy for the day (life is just too much fun these days!) - try everything you've all very kindly suggested, and shall report back later! Thanks, LauraAlas, it's all a bit too complicated. Dad works for a computer firm and has said he's going to take it into work and get them to sort it out. Phew. Many thanks for all your help, however - you've been LOVELY; apologies for wasting your time! Laura it would be nice to know how everthing turns out? what the problem was how they fixed it and stuff

Answer»

Slight crisis. I have effectively destroyed my computer (an Elonex Exentia with xp). I got a virus using msn (stupidity; clicked on legitimate-looking link....I know, I know. I should know better.) Initially the virus gave me lots of adverts. Had I known better, I would have left WELL alone and just dealt with it! Anyway, I then tried to improve matters, using adaware. After using adaware and turning the computer back on broadband stopped working and the computer said it was unable to renew my ISP address.

Soo, I used [virus programme with red, umbrella logo]. And then THINGS perhaps got a little worse, but certainly didn't improve, so, impetuous as ever, I used LSPFix. And now the computer is NOT happy. It still turns on, and you can still use Word, but iTunes won't load, the internet won't even open, the computer is refusing to do system restore, it can't even OPEN connections, and struggles to open My Computer... can anyone suggest a possible and sensible next course of action? I'm straying towards just reinstalling the whole system, but it does seem horribly drastic. The big question is is there any way of reversing the effects of LSPfix?

Many thanks in advance for any help you might be able to give,
Laura

laura.taylor..... Ok , lets see if we can sort this out .......
You are using win XP as an operating system ........
Your machine is infected with something ....what , we don't know .
Quote

Soo, I used [virus programme with red, umbrella logo]

Does this program have a real name ?
Quote

After using adaware and [highlight]turning the computer back [/highlight]on broadband stopped working and the computer said it was unable to renew my ISP address.

Do you mean you used system restore ?
If system restore is still turned on ....... Turn it off

Will your machine load up ? If it does , reboot it into "SAFE Mode" ....... To do this shut the pc down and then restart it ....... just as it begins to startup , repeatedly tap the F8 key ....... you will see a window open that asks you how you want to load windows , choose "SAFE MODE" and press enter ...... let it load , you will see the words SAFE in all four corners of the screen and then your dsktop icons will load.( they will not appear the same as they do in the normal windows desktop....... wait until everything finishes loading , and then do a full system virus scan with your AV ...... delete anything it finds and report back with the results . Then we will proceed .

dl65

Might also be a good idea to BOOT into safe mode with networking and see if you can get online there. If you can download Ewido as well as X-Cleaner and run them both there. Make sure you update ewido before running it. Quote

After using adaware and turning the computer back [highlight]on[/highlight], broadband stopped working and the computer said it was unable to renew my ISP address.

LOL Ye-es. Apologies for lack of sense! I used adaware, then turned it off, then turned it back on...

I didn't use system restore - I'm not that computer literate! Attempted system restore yesterday, but it told me that I didn't have sufficient authority within the system - despite my being down as administrator. Which is another issue.

It will load up. I shall - once I've finished revising Representation and Democracy for the day (life is just too much fun these days!) - try everything you've all very kindly suggested, and shall report back later!

Thanks,
LauraAlas, it's all a bit too complicated. Dad works for a computer firm and has said he's going to take it into work and get them to sort it out. Phew.

Many thanks for all your help, however - you've been LOVELY; apologies for wasting your time!

Laura
it would be nice to know how everthing turns out? what the problem was how they fixed it and stuff

Solve : virus compounded by stupidity?

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