Solve : virus/malware help needed logs attatched?

1.	Solve : virus/malware help needed logs attatched?
Answer» For some reason it seems like my computer has been bogged down and I have ran CCleaner and it still is VERY slow. [Saving space - attachment deleted by admin]Go to Add or Remove Programs and uninstall one of the antivirus, either BitDefender or AVG. Running two will just cause problems. ---------- Go to download the program HostsXpert Unzip HostXpert to your Desktop Open up the HostXpert program. Make sure that the "Make Hosts Writable?" button in the upper right corner is enabled. Click Create Back Up Then click on Restore Microsoft's Host Files Close the HostXpert program . Note: if you use SpywareBlaster, Spybot and/or IE-SPYAD, it will be necessary to re-install the protection they afford. For SpywareBlaster, run the program and select Enable all protection. For Spybot run the program and select Immunize. For IE-SPYAD, run the batch file and reinstall the protection. ---------- Run this online scan. Requires Internet Explorer or Firefox using the IE Tab Add-on Use the ESET Nod32 Online Scanner 1. Check the box next to YES, I accept the Terms of Use. 2. Click Start 3. When asked, allow the activex control to install 4. Click Start 5. Make sure that the option Remove found threats and the option Scan unwanted applications is check marked. 6. Click Scan 7. Wait for the scan to finish 8. Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt 9. Add the C:\Program Files\EsetOnlineScanner\log.txt log into your next reply. ---------- Now run a new HijackThis scan and post the log.Okay thanks! Also, when i try to delete bitdefender it says: xcommsvr.exe cannot be deleted access is denied make sure that the disk is not full or write-protected and that the file is not currently in use (which it is not because I deleted it a long time ago) [Saving space - attachment deleted by admin]If you don't use it go to add/remove programs and uninstall Ask Search or anything with Ask in the name. ---------- Open HijackThis and select Do a system scan only then place a check mark next to: R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: SWEETIE - {1A0AADCD-3A72-4b5f-900F-E3BB5A838E2A} - (no file) O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://player.virtools.com/downloads/player/Install3.0/Installer.exe ---------- Download OTMoveIt2 by OldTimer and save it to your Desktop. Note: If you are running on Vista, right-click on OTMoveIt2.exe and choose Run As Administrator. 1. Double-click OTMoveIt2.exe to run it. 2. Copy the lines in the codebox below. Code: [Select][kill explorer] C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe EmptyTemp [start explorer] 3. Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste 4. Click the red Moveit! button. 5. Copy everything in the Results window (under the green bar) and paste it in your next reply. 6. Close OTMoveIt2 ---------- Use the BitDefender Antivirus Removal Tool: http://www.bitdefender.com/uninstall After running it you will need to reboot your computer for the changes to take effect. ---------- How is everything now?ok thanks! but when I try to remove the Ask toolbar thing it gives me that same access is denied thing. Also, When I ran OTmoveit2 for the first time (and ran the code) it froze and I had to restart the program so I dont know if that would affect what the log says but here it is anyways: _______________________________________ __________________________ Unable to kill explorer.exe File/Folder C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe not found. < EmptyTemp > Temp folders emptied. IE temp folders emptied. Explorer started successfully OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 09292008_160026 _______________________________________ __________________________ Also, do you have any suggestions or programs that would boost my computer speed besides getting more RAM because I have already tried that option lol Download ComboFix by sUBs from one of the below LINKS. Be sure top save it to the Desktop. LINK #1 Link #2 Note: It is important that it is saved directly to your Desktop Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix. Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them. Double click combofix.exe & follow the prompts. When finished ComboFix will produce a log for you. Post the ComboFix log and a new HijackThis log in your next reply. Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall. Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.ok [Saving space - attachment deleted by admin]Open HijackThis and select Do a system scan only. Place a check mark next to the following entries: (if there) - R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL - O2 - BHO: SWEETIE - {1A0AADCD-3A72-4b5f-900F-E3BB5A838E2A} - (no file) - O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe Important: Close all windows except for HijackThis and then click Fix checked. Exit HijackThis. ---------- Note: the below instructions were created specifically for this user. If you are not this user, DO NOT follow these directions as they could damage the workings of your system Delete these files/folders, as follows: 1. Go to Start > Run > type Notepad.exe and click OK to open Notepad. It must be Notepad, not Wordpad. 2. Copy the text in the below code box by highlighting all the text and pressing Ctrl+C Code: [Select]KillAll:: File:: C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe Registry:: [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks] "{0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2}"=- [-HKEY_CLASSES_ROOT\clsid\{0579b4b6-0293-4d73-b02d-5ebb0ba0f0a2}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2}] 3. Go to the Notepad window and click Edit > Paste 4. Then click File > Save 5. Name the file CFScript.txt - Save the file to your Desktop 6. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully! ComboFix will begin to execute, just follow the prompts. After reboot (in case it asks to reboot), it will produce a log for you. Post that log (Combofix.txt) in your next reply. Note: Do not mouseclick ComboFix's window while it is running. That may cause your system to freezethanks! [Saving space - attachment deleted by admin] Click START then RUN Now type Combofix /u in the runbox Make sure there's a space between Combofix and /u Then hit Enter. . . The above procedure will: Delete: ComboFix and its associated files and folders. VundoFix backups, if present The C:\Deckard folder, if present The C:_OtMoveIt folder, if present Reset the clock settings. Hide file extensions, if required. Hide System/Hidden files, if required. Set a new, clean Restore Point. . ---------- 1. Double click OTMoveIt2.exe to launch it. Vista users right click and choose Run As Administrator 2. Click on the CleanUp! button. 3. OTMoveIt2 will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access. 4. Click YES at the next prompt (list downloaded, Do you WANT to begin cleanup process?) 5. Once complete exit out of OTMoveIt2 ---------- Set a New Restore Point to prevent possible reinfection from an old one Setting a new restore point AFTER cleaning your system will enable your computer to roll-back to a clean working state if needed. Go to Start > Programs > Accessories > System Tools and click System Restore Choose the radio button marked Create a Restore Point on the first SCREEN then click Next Give the Restore Point a name then click Create. The new restore point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore. Next go to Start > Run and type Cleanmgr Click OK Click the More Options Tab. Click Clean Up in the System Restore SECTION to remove all previous restore points except the newly created clean one. You can find instructions on how to enable and re-enable system restore here: Windows XP System Restore Guide or Windows Vista System Restore Guide . ---------- Use the Secunia Software Inspector to check for out of date software. Click Start Now Check the box next to Enable thorough system inspection. Click Start Allow the scan to finish and scroll down to see if any updates are needed. Update anything listed. . ---------- Go to Microsoft Windows Update and get all critical updates. ---------- Here are some great FREE tools to help you keep from getting infected again. These tools use little or no resources so won't slow down your PC.** Concerned about Browser Security? Consider using Mozilla Firefox 3.0 with Adblock Plus and NoScript To prevent unknown applications from being installed on your computer install WinPatrol 2008 * Using Winpatrol to protect your computer from malicious software I suggest using SiteAdvisor. SiteAdvisor rates sites on business practices and spam. Safety ratings from McAfee SiteAdvisor are based on automated safety tests of Web sites. SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox. * Using SpywareBlaster to protect your computer from Spyware and Malware * If you don't know what ActiveX controls are, see here Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future. Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.

Answer»

For some reason it seems like my computer has been bogged down and I have ran CCleaner and it still is VERY slow.

[Saving space - attachment deleted by admin]Go to Add or Remove Programs and uninstall one of the antivirus, either BitDefender or AVG. Running two will just cause problems.

----------

Go to download the program HostsXpert

Unzip HostXpert to your Desktop
Open up the HostXpert program.
Make sure that the "Make Hosts Writable?" button in the upper right corner is enabled.
Click Create Back Up
Then click on Restore Microsoft's Host Files
Close the HostXpert program

.
Note: if you use SpywareBlaster, Spybot and/or IE-SPYAD, it will be necessary to re-install the protection they afford. For SpywareBlaster, run the program and select Enable all protection. For Spybot run the program and select Immunize. For IE-SPYAD, run the batch file and reinstall the protection.

----------

Run this online scan.

Requires Internet Explorer or Firefox using the IE Tab Add-on

Use the ESET Nod32 Online Scanner

1. Check the box next to YES, I accept the Terms of Use.
2. Click Start
3. When asked, allow the activex control to install
4. Click Start
5. Make sure that the option Remove found threats and the option Scan unwanted applications is check marked.
6. Click Scan
7. Wait for the scan to finish
8. Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
9. Add the C:\Program Files\EsetOnlineScanner\log.txt log into your next reply.

----------

Now run a new HijackThis scan and post the log.Okay thanks! Also, when i try to delete bitdefender it says: xcommsvr.exe cannot be deleted access is denied make sure that the disk is not full or write-protected and that the file is not currently in use (which it is not because I deleted it a long time ago)

[Saving space - attachment deleted by admin]If you don't use it go to add/remove programs and uninstall Ask Search or anything with Ask in the name.

----------

Open HijackThis and select Do a system scan only then place a check mark next to:

R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: SWEETIE - {1A0AADCD-3A72-4b5f-900F-E3BB5A838E2A} - (no file)
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://player.virtools.com/downloads/player/Install3.0/Installer.exe

----------

Download OTMoveIt2 by OldTimer and save it to your Desktop.

Note: If you are running on Vista, right-click on OTMoveIt2.exe and choose Run As Administrator.

1. Double-click OTMoveIt2.exe to run it.
2. Copy the lines in the codebox below.

Code: [Select][kill explorer]
C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe
EmptyTemp
[start explorer]
3. Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste
4. Click the red Moveit! button.
5. Copy everything in the Results window (under the green bar) and paste it in your next reply.
6. Close OTMoveIt2

----------

Use the BitDefender Antivirus Removal Tool: http://www.bitdefender.com/uninstall

After running it you will need to reboot your computer for the changes to take effect.

----------

How is everything now?ok thanks! but when I try to remove the Ask toolbar thing it gives me that same access is denied thing. Also, When I ran OTmoveit2 for the first time (and ran the code) it froze and I had to restart the program so I dont know if that would affect what the log says but here it is anyways:
_______________________________________ __________________________
Unable to kill explorer.exe
File/Folder C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe not found.
< EmptyTemp >
Temp folders emptied.
IE temp folders emptied.
Explorer started successfully

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 09292008_160026
_______________________________________ __________________________

Also, do you have any suggestions or programs that would boost my computer speed besides getting more RAM because I have already tried that option lol
Download ComboFix by sUBs from one of the below LINKS. Be sure top save it to the Desktop.

LINK #1
Link #2

**Note: It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you.
Post the ComboFix log and a new HijackThis log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.ok

[Saving space - attachment deleted by admin]Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

- R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
- O2 - BHO: SWEETIE - {1A0AADCD-3A72-4b5f-900F-E3BB5A838E2A} - (no file)
- O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Important: Close all windows except for HijackThis and then click Fix checked.

Exit HijackThis.

----------

Note: the below instructions were created specifically for this user. If you are not this user, DO NOT follow these directions as they could damage the workings of your system

Delete these files/folders, as follows:

1. Go to Start > Run > type Notepad.exe and click OK to open Notepad.
It must be Notepad, not Wordpad.
2. Copy the text in the below code box by highlighting all the text and pressing Ctrl+C

Code: [Select]KillAll::

File::
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

Registry::
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2}"=-

[-HKEY_CLASSES_ROOT\clsid\{0579b4b6-0293-4d73-b02d-5ebb0ba0f0a2}]

[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2}]
3. Go to the Notepad window and click Edit > Paste
4. Then click File > Save
5. Name the file CFScript.txt - Save the file to your Desktop
6. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully!

ComboFix will begin to execute, just follow the prompts.
After reboot (in case it asks to reboot), it will produce a log for you.
Post that log (Combofix.txt) in your next reply.

Note: Do not mouseclick ComboFix's window while it is running. That may cause your system to freezethanks!

[Saving space - attachment deleted by admin]

Click START then RUN
Now type Combofix /u in the runbox
Make sure there's a space between Combofix and /u
Then hit Enter.

.
.
The above procedure will:

Delete:
ComboFix and its associated files and folders.
VundoFix backups, if present
The C:\Deckard folder, if present
The C:_OtMoveIt folder, if present

Reset the clock settings.
Hide file extensions, if required.
Hide System/Hidden files, if required.
Set a new, clean Restore Point.

.
----------

1. Double click OTMoveIt2.exe to launch it.
Vista users right click and choose Run As Administrator
2. Click on the CleanUp! button.
3. OTMoveIt2 will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access.
4. Click YES at the next prompt (list downloaded, Do you WANT to begin cleanup process?)
5. Once complete exit out of OTMoveIt2

----------

Set a New Restore Point to prevent possible reinfection from an old one
Setting a new restore point AFTER cleaning your system will enable your computer to roll-back to a clean working state if needed.

Go to Start > Programs > Accessories > System Tools and click System Restore
Choose the radio button marked Create a Restore Point on the first SCREEN then click Next Give the Restore Point a name then click Create.
The new restore point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Next go to Start > Run and type Cleanmgr
Click OK
Click the More Options Tab.
Click Clean Up in the System Restore SECTION to remove all previous restore points except the newly created clean one.

You can find instructions on how to enable and re-enable system restore here:

Windows XP System Restore Guide or Windows Vista System Restore Guide
.
----------

Use the Secunia Software Inspector to check for out of date software.

Click Start Now
Check the box next to Enable thorough system inspection.
Click Start
Allow the scan to finish and scroll down to see if any updates are needed.
Update anything listed.

.
----------

Go to Microsoft Windows Update and get all critical updates.

----------

Here are some great FREE tools to help you keep from getting infected again. These tools use little or no resources so won't slow down your PC.

Concerned about Browser Security? Consider using Mozilla Firefox 3.0 with Adblock Plus and NoScript

To prevent unknown applications from being installed on your computer install WinPatrol 2008
* Using Winpatrol to protect your computer from malicious software

I suggest using SiteAdvisor. SiteAdvisor rates sites on business practices and spam. Safety ratings from McAfee SiteAdvisor are based on automated safety tests of Web sites.

SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.

Solve : virus/malware help needed logs attatched?

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment