InterviewSolution
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Solve : Virus or hardware problem?? |
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Answer» Hello The computer is slow. Takes about 10min to start windows. Something called "Computer Idle" (or something llike that) is taking up 90-98 of my cpu. So as far as I gather my CPU is only running at 2%-10% of its total power......... If you go into the task manager and click on the processes tab , scroll down until you see "system idle process" it is normal to see it displaying 98 or 99% and as well the CPU usage will show 1 or 2 % ....... this is completely normal... What I believe is going on and causing the slow start up is that you may be infected with something from the P2P download ...... I would suggest this .... D'l and INSTALL ... Ccleaner .... get it from .... http://www.filehippo.com/download_ccleaner/ ...... run both the cleaner part and then the issues part ......... ( this is a very safe app ...and will not remove anything that will cause any issues)...... Then ....... Turn off system restore.... Reboot into SAFE mode ....... and run a full system scan with your anti virus . Run a full system scan with Ewido ....... get it at ....... http://www.majorgeeks.com/Ewido_security_suite_d4677.html make sure to get the latest updates ...... Run a full system scan with Spybot ....... get it at .... http://www.majorgeeks.com/download2471.html again get the latest updates . Once you have finished these scans and anything found has been removed , reboot and see how it loads ......Turn back System Restore back on ......... If there is still a problem with it taking 10 minutes to load , I would get on the phone to HP ..... They have techs available 24/7s ........ or you could try the on-line live tech chat .......... If you need to contact HP , let US know the country your in and we can give you the numbers . dl65 |
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