Any assistance is greatly appreciated. I have read the protocols for posting for removal assistance however I am unable to carryout the steps.

The infection is on our laptop and will not allow CONNECTION to internet to access any of the recommended tools. Further, in attempting to install a Kaspersky anti-virus program I was instructed to remove the McAfee APPLICATION that is part of the Yahoo suite. Then Kaspersky kept saying there was also an Avast program that had to be removed. I searched for any files that looked anything like Avast but Kaspersky stills says it is there and therefore can not be installed. So at the moment I have no anti-virus tools and as I said am unable to connect to Internet to download any.

The laptop is connected via wireless router to my desktop. Does that offer any options?

Any sugestions on how to rid this beast?

ThanksAt the top of this forum there are 'sticky post' by Evansville, an expert on Mal Ware removal. We trust you have read over very carefully his instructions.

To get files on and off of you laptop you could use a USB flash drive, about $10 at you local Wallchart store. Or Radio Shack. Watch Out! When using Flash drives on an either PC, be sure the auto-run option is off. Flsh drives can ACTUALLY infect a PC with the Auto-Run thing.

You will need Mal ware BYTES tool.
http://www.malwarebytes.org/
Use that latest version.

Load onto you good PC and transfer it to a flash drive. Then you can put it on the infected laptop.

Avoid putting more post here until one of the trained experts gets to you. This is not a chat room.

Some of the best volunteers have other things they have to take care of first.
This is not a commercial site. In the sense that you are not expected to pay anything for the services of a volunteer. Ads on this site help pay for the cost of the web traffic, which gets to be rather high.
You said any suggestions.
When thes problem happens to me I just workaround it and avoid going into the registry.
I make sure my TASK bar is always visible. From the task bar you can do a restore, maximize or minimize. Also, you can changes display settings on the fly. Current versions of windows do not require a reset. By changing the resolution you can force the maximize thing to fix itself. Also, you may need to check for the latest updates for the drivers. An another thing, your monitor, if the old analog type, may be out of adjustment.

Also, when I have this problem with some programs i just avoid maximize. Instead I use restore and the size to where I want it and never use maximize in the current session.

You said any suggestions. Works for me.


Go to this link to create a Rescue CD or to this site to create a Rescue USB. Carefully follow all the instructions for whichever method you choose.