I hope someone can read this and help me out because i dont know what i'm doing.

[Saving disk SPACE - old attachment deleted by admin]Download, install & update...
CLEANUP
Ccleaner
(During install, uncheck the Yahoo Toolbar option)
(After install, set Options>Advanced> 'Uncheck the 48 hour box')
ANTI SPYWARE
Adaware
Spybot S&D
ANTI VIRUS
AVG Free
(After install, set Options to 'scan all files')
ANTI TROJAN
Ewido for W2K & XP
or
A-squared a² for 98 & ME
(Winall)

Turn off System Restore if applicable. (ME & XP USERS)

Run Ccleaner
Run Ad-Aware
Run Spybot
Run AVG Free
Run Ewido or a-squared (a²)
Re-start in Safe Mode
Re-run AVG Free

Re-start in Normal Mode
Turn on System Restore if applicable. (ME & XP users)
Then come back with a fresh HJT log.well i think it worked everything is working great. thank you very much.

[Saving disk space - old attachment deleted by admin]You log seems to suggest that svchost.exe is missing from your computer. This may be a mistake, but it's a VITAL system file, so we should make sure. Navigate to the C:\WINDOWS\system32 folder and tell me, is there a svchost.exe file? Also, do you have an official Windows CD?

There are also a few things in your log that should be taken care of. Once we start, you won't have access to this post anymore, so I recommend that you print out this post or save it to a Notepad file. Open HijackThis and scan again. Check the following entries, but don't do anything to them yet...

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: (no name) - {D61D7E1A-6613-49CA-B6F9-51DB248E209D} - C:\Program Files\Video ActiveX Access\iesplg.dll (file missing)

O4 - HKLM\..\Run: [ZangoOE] C:\Program Files\Zango\bin\10.0.328.0\OEAddOn.exe
O4 - HKLM\..\Run: [ZangoSA] "C:\Program Files\Zango\bin\10.0.328.0\ZangoSA.exe"

O13 - Gopher Prefix:

Now, close all windows (including this one) besides HijackThis, then click Fix Checked. Close HijackThis and reboot into Safe Mode and enable hidden files and folders.

Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following (if present)...

Hotbar
Video ActiveX Access
Zango

Please note any other programs that you dont recognize in that list in your next response.

Navigate to and delete the following folder(s) if present...

C:\Program Files\Video ActiveX Access
C:\Program Files\Zango

Once you've done all of this, reboot into Normal Mode and post a new HijackThis log so we can see if there's any other junk we need to clean up. Let me know how everything's running now and if you had any problems following my steps.

Because it's not necessary, I will lock your other thread to avoid confusion.Due to lack of feedback, I am closing this topic. If you are the ORIGINAL poster and you would like this topic to be re-opened for any reason, PM me or another moderator and it can be arranged.

If you are not the original poster and you require help, please start a New Topic with information about your computer and your problem.