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Answer» I Have Windows 7 Gateway SX2851
Its been a couple months now when i was gone, someone was using computer when i came back it was messed up. no previous problems. Now anytime i open ANY folder (new folder, my documents, my computer etc.) the computer turns off within 1-5 seconds and goes to blue screen, But I can RUN any program and open control panel, start menu, internet, play music or movies and open files on the desktop, the only way to access files off desktop is through start menu search. Originally I Only Had AVG Free, and CCleaner, Since problem I have ran many security programs (Norton, Avira, Avast, Superanti Spyware, Malware Bytes, Ad Aware, Boot Scans Etc.) Also have performed ChkDsk disk check, SFC Scannow from Command Prompt, Data Lifeguard Diagnostic for windows, Uniblue Registry Booster.
Please someone give any advice to help fix this. Even if i can access the folders temporarily it will give me time to back up my files on external hd and restore the computer. Thank YouDownload BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE SELECTED Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyBecuase of the problem i cant even save anything because it opens the save as folder and turns off, so i had to copy it by hand
Dump File -040712-17768-01.dmp Crash Time -4/7/2012 12:07:49 PM Bug Check String -KMODE_EXCEPTION_NOT_HANDLED Bug Check Code -0x0000001e Paramater 1 -ffffffff`c0000005 Paramater 2 -fffff880`0578d5d0 Parameter 3 -00000000`00000000 Paramater 4 -00000000`00000000 Caused By Driver -ntoskrnl.exe Caused By Address - ntoskrnl.exe+7cd40 File Description -NT Kernel & System Product Name -Microsoft® Windows® Operating System Company -Microsoft Corporation File Version -6.1.7601.17727 (win7sp1_gdr.111118-2330) Processor -x64 Crash Address -ntoskrnl.exe+7cd40 Stack Address 1 - Stack Address 2 - Stack Address 3 - Computer Name - Full Path - C:\Windows\Minidump\040712-17768-01.dmp Processors Count -4 Major Version - 15 Minor Version - 7601 Dump File Size - 262,144
Dump File -040712-18314-01.dmp Crash Time -4/7/2012 12:00:16 PM Bug Check String -KMODE_EXCEPTION_NOT_HANDLED Bug Check Code -0x0000001e Paramater 1 -ffffffff`c0000005 Paramater 2 -fffff880`06f0a5d0 Parameter 3 -00000000`00000000 Paramater 4 -00000000`00000000 Caused By Driver -ntoskrnl.exe Caused By Address -ntoskrnl.exe+7cd40 File Description - NT Kernel & System Product Name -Microsoft® Windows® Operating System Company -Microsoft Corporation File Version -6.1.7601.17727 (win7sp1_gdr.111118-2330) Processor - Crash Address -ntoskrnl.exe+7cd40 Stack Address 1 - Stack Address 2 - Stack Address 3 - Computer Name - Full Path - C:\Windows\Minidump\040712-18314-01.dmp Processors Count -4 Major Version - 15 Minor Version - 7601 Dump File Size - 262,144Does the same thing happen if you boot to safe mode?
Have you recently updated any drivers?
Do you still have multiple antivirus apps installed? If so, please pick one and delete all of the rest. You should never have more than one installed.
Open device manager - any yellow or red SYMBOLS?
See if anything here helps: http://support.microsoft.com/kb/275678i also cant boot in safe mode, while starting up it freezes and will not boot all the way
Not that i know of manually, maybe if set for auto
No i have uninstalled the extras
Nothing Red Or Yellow in Device Manager
And ill be working on trying the suggestions on that link i ended up fixing it! I restarted my computer in selevtive startup, got access to folders and backed up all my files on external hd and restored the computer to new thank you for the helpOkay, thanks for the follow up. Glad you're all sorted out. I'm a little surprised a selective startup worked since you could not boot to safe mode.
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