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Answer» Maester.... Quote Those two I cant get rid of. The computer I used, is shared- basically, there are more than one password. I am not the admin on it, maybe that will help. If I have to, I will go onto the admin settings on the computer.Pity you hadn't mentioned the fact that there are other user accounts and that you weren't the admin ....we could have saved some time ...... This is what you should do...... log on to the infected machine as the admin......... 1...Then D/L ...... CCLeaner .... http://www.majorgeeks.com/download4191.html 2...Then D/L Ewido V3.5 .... http://www.filehippo.com/download_ewido/ 3...Now go to control panel/folder options ...then click "view tab" .....now scroll down until you see show hidden files and folders ..... and put a tick in the box ....then click apply and then ok . 4.... Before you leave control panel ...click on system ..... then the system restore tab ....... and tick " turn off system restore on all DRIVES ..... then apply and ok .....then exit the control panel. 5 .... Now run CCleaner ....... ( cleaner part ) ......remove all that is listed . 5a ... Next run the "issues" part of CCleaner ...... fix anything thats found ( remember to back up the entries when prompted to do so ) 6.... Now reboot into safe mode ..... 7 ...From Safe Mode , run Ewido ......... remove anything thats found . 8... Still in Safe mode ... Run whatever ANTI virus program is installed. ( removing anything found ) 9...Now go back into Normal mode ....... ( still as the Admin ) and run a hijackthis scan and POST it here please . dl65 Another case of witholding information!sorry, didnt think it MATTERED, why give more information then you need to give.Maester...... So where are we at with this machine now ....did you do what was suggested in reply #15 ?? Also where is the new hijackthis log ? The importance of knowing about additional users is that if the infection is residing in any of the files shared by the various users ......... cleaning out just your user account wouldnt necessarily clean up the machine . dl65 Quote sorry, didnt think it mattered, why give more information then you need to give. Because that is how you get an appropriate solution to the problem. I been busy. Quite. I am juggling several things at once. I downloaded one of the things you said, however.... the link http://www.filehippo.com/download_ewido/- doesnt work. I get a blank page went clicked. Also...Safe mode...I no what it is, what it does...how do you get it on? I will try and get it up soon the log that is...I am however...in "busy week" Maester ....... Odd the link .... http://www.filehippo.com/download_ewido/ seems to work fine here and I tried it on 3 differant machines . Try pasting the address directly into your browser address box.... Safe mode ....... Usually at the beginning of a reboot , repeatedly tap the F8 key and you should be OFFERED some options as to how to start ....choose SAFE mode ..... Quote I will try and get it up soon the log that is...I am however...in "busy week"..... It only takes a minute or two to run the scan with highjack this and post it here ....... Your week can't be that busy ....LOL dl65 |
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