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Answer» Awesome - thanks again. I will post the hijack log in a couple of hours.Ok - I have been unable to get either of the scans to complete. Both just pause, the timer continues to count down, but the scanning stops.
Also - the Super Anti Spyware does not start when windows starts; it is set to, but it does not.
And - Windows in non-safe mode will not boot, it just re-boots. This seemed to start after Super Anti spyware was installed.
Any suggestions?Please uninstall SAS and see if will reboot normally. Please run MBAM either in safe mode.I was trying to run both of the scans in safe mode.
Now - when I try to boot in non-safe mode, Windows says that the OS needs to be authenticated.
Also - I can only run MBAM one time - if I try to run a second time I get two VBS errors and it stops running. I have to uninstall and then re-install in order to get it to run the scan again.
Nasty piece of work whatever this is. Please try this even though your XP CD is at home. If it finds a bad file it will ask for the CD. At least we'll narrow it down.
•Click on Start > Run and type sfc /SCANNOW then press Enter (note the space between scf and /scannow)
*Let this run undisturbed until the window with the blue PROGRESS bar goes away
SFC - Which stands for System File Checker, retrieves the CORRECT version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.Hello Dave,
In the interim I downloaded xp via the technet subscription. The file is an iso - do you happen to know off hand how I can get this to usb? Thanks.Quote do you happen to know off hand how I can get this to usb? Thanks. Please go to Reply #4 and follow the link. It will tell you how to burn an ISO file to CD or USB.I tried using that and it didn't work... I assumed it was because it was a linux boot?
Any additional suggestions?Also - I narrowed the COMP freezes down to pressing anything on the keyboard. I cannot run the scan.This sounds more like a problem with the laptop. Is it possible to try another USB keyboard on the laptop?
Not at the moment.
But the linux usb boot from reply number 4 worked fine - i.e., I was able to boot, scan, type, etc.
Should I be able to use the linux usb boot for a windows cd? Let's try this.
We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.
Download the OTLPE Standard REATOGO Windows Recovery Environment.- Place a blank CD-R disc in to your CD burning drive.
- Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
- Reboot your system using the boot CD you just created.
Note : If you do not know how to set your computer to boot from CD follow the steps here
- Your system should now display a REATOGO-X-PE desktop.
- Double-click on the OTLPE icon.
- When asked "Do you wish to load the remote registry", select Yes
- When asked "Do you wish to load remote user profile(s) for scanning", select Yes
- Ensure the box "Automatically Load All Remaining Users" is checked and press OK
- OTL should now start. Change the following settings
- Change Drivers to Non-Microsoft
- Press Run Scan to start the scan.
- When finished, the file will be saved in drive C:\_OTL\MovedFiles
- Copy this file to your USB drive if you do not have internet connection on this system
- Please post the contents of the OTL.txt file in your reply.
Hi Dave,
Given the laptop is a mini, I don't have a cd available.
But - on the last day of the trip here, so will be back home quick enough and I should be able to get things going from home. If not, I will let you know.
Thanks for all the help!
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