I’ve been working with customer service since 2012. I’d say that my INTRODUCTION to customer service was during the two years that I spent working as a waiter at the GOLDEN Apple. That’s where I first learned how to listen and talk to CUSTOMERS. I would take their orders, communicate their orders back to them, and then pass that order onto the kitchen staff. If a customer didn't know what to order, I would use my knowledge of our menu items and the customer’s needs (I would ask them what they were in the mood for) in order to make a SATISFACTORY recommendation. From the restaurant I went on to work as customer support staff at Allen’s Sporting Company, where I eventually became HEAD of the Team Sports department. I helped customers find items and answered questions about different team goods, such as youth sports uniforms, soccer balls, tennis racquets, etc. I was employee of the month 6 times during this experience, thanks to the overwhelmingly positive feedback that I received from customer surveys.

I’ve been working with customer service since 2012. I’d say that my introduction to customer service was during the two years that I spent working as a waiter at the Golden Apple. That’s where I first learned how to listen and talk to customers. I would take their orders, communicate their orders back to them, and then pass that order onto the kitchen staff. If a customer didn't know what to order, I would use my knowledge of our menu items and the customer’s needs (I would ask them what they were in the mood for) in order to make a satisfactory recommendation. From the restaurant I went on to work as customer support staff at Allen’s Sporting Company, where I eventually became head of the Team Sports department. I helped customers find items and answered questions about different team goods, such as youth sports uniforms, soccer balls, tennis racquets, etc. I was employee of the month 6 times during this experience, thanks to the overwhelmingly positive feedback that I received from customer surveys.