What Is More Important, The Speed At Which You Wrap Up A Chat, Or Sol

1.	What Is More Important, The Speed At Which You Wrap Up A Chat, Or Solving The Customer’s Issue In A Single Interaction? Why Is That So Important?
Answer» Solving a customer’s issue the FIRST time is more important. If you can’t help a customer well the first time, then you’re basically going to end up GIVING your team double the work. Also, your customer will PROBABLY be upset if they have to ask for help with the same issue twice, and won’t have as much faith in your COMPANY or the ability of your representatives. Solving a customer’s issue the first time is more important. If you can’t help a customer well the first time, then you’re basically going to end up giving your team double the work. Also, your customer will probably be upset if they have to ask for help with the same issue twice, and won’t have as much faith in your company or the ability of your representatives.

What Is More Important, The Speed At Which You Wrap Up A Chat, Or Solving The Customer’s Issue In A Single Interaction? Why Is That So Important?

Answer»

Solving a customer’s issue the FIRST time is more important. If you can’t help a customer well the first time, then you’re basically going to end up GIVING your team double the work. Also, your customer will PROBABLY be upset if they have to ask for help with the same issue twice, and won’t have as much faith in your COMPANY or the ability of your representatives.

Solving a customer’s issue the first time is more important. If you can’t help a customer well the first time, then you’re basically going to end up giving your team double the work. Also, your customer will probably be upset if they have to ask for help with the same issue twice, and won’t have as much faith in your company or the ability of your representatives.

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