There is a very logical DIFFERENCE between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to GO out of the office. Inbound call centers are basically call centers that HANDLE companies’ service departments, while outbound call centers handle the call center’s sales service.

These are just some of the questions that can be ASKED during a BPO INTERVIEW.

Make sure that you are ready and confident when answering these kinds of questions, and many other questions that you will be asked.

There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.

These are just some of the questions that can be asked during a BPO interview.

Make sure that you are ready and confident when answering these kinds of questions, and many other questions that you will be asked.