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InterviewSolution
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What Are The Works Of Team Leader In Call Center? |
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Answer» To Take care of the team with motivation. Checking on daily performance of each team member which includes (Shift and Break Adherence, AHT, Occupancy, RING TIME and of course quality, and give them the feedback on AREA of improvement and tracking attendance,REMOTE or nice call monitoring, taking escalations and taking team MEETINGS and also giving update about the new information on floor. To Take care of the team with motivation. Checking on daily performance of each team member which includes (Shift and Break Adherence, AHT, Occupancy, Ring time and of course quality, and give them the feedback on area of improvement and tracking attendance,remote or nice call monitoring, taking escalations and taking team meetings and also giving update about the new information on floor. |
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