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What Is The Difference Between Bpo And Call Centre ? |
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Answer» A BUSINESS Process Outsourcing (BPO) ORGANIZATION is responsible for performing a process or a part of a process of ANOTHER business organization; outsourcing is done to save on costs or gain in productivity. A CALL center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone. Thus, a call center can be considered a BPO organization. A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity. A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone. Thus, a call center can be considered a BPO organization. |
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