With this interview question for call center, the interviewer will get to know your understanding of what a call center needs to DELIVER. A successful call center is one which delivers the requirements of the CUSTOMER which INCLUDES stable performance, reliability, and prompt responsiveness. Also, REMEMBER to share few metrics such as resolution rates and response time which helps in calculating efficiency. The main requirements of the customers from call center agents are accurate responses, which is knowledgeable and professional.

With this interview question for call center, the interviewer will get to know your understanding of what a call center needs to deliver. A successful call center is one which delivers the requirements of the customer which includes stable performance, reliability, and prompt responsiveness. Also, remember to share few metrics such as resolution rates and response time which helps in calculating efficiency. The main requirements of the customers from call center agents are accurate responses, which is knowledgeable and professional.