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InterviewSolution
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What Do You Understand By Service Categories? |
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Answer» Service CATEGORIES allow you to CREATE and organize service categories and incident categories within service category catalogs. These categories are used throughout the system to capture consistent information, to allow for REPORTING and benchmarking, and determining service level assignments. Service categories allow you to create and organize service categories and incident categories within service category catalogs. These categories are used throughout the system to capture consistent information, to allow for reporting and benchmarking, and determining service level assignments. |
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