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What is behavioural segmentation in consumer behavior?

Answer»

Answer:

Explanation:

Behavioural Segmentation in consumer behavior is a marketing strategy based on actual consumer BUYING behaviour.

It divides the MARKET into GROUPS of CUSTOMERS according to their knowledge of attitude towards USE of or response to a product.

Behavioural Segmentation divides and targets customers according to their behaviour.

It has four characteristics as follows (also shown in Picture)

(1) Usage,

(2) Loyalty,

(3) Occasion,

(4) Benefits.

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