1.

What Is Service Level?

Answer»

In SAP Cloud for customer, service LEVEL defines the time when a TICKET for a customer must be RESPONDED and completed. Service levels HELP organizations to define PERFORMANCE objectives for handling customer messages and using these you can measure the performance and the quality of your customer service.

In SAP Cloud for customer, service level defines the time when a ticket for a customer must be responded and completed. Service levels help organizations to define performance objectives for handling customer messages and using these you can measure the performance and the quality of your customer service.



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