Information is “KNOW what” while knowledge is “know-how.” Information is “what is” while knowledge is “what works.” Information that helps perform an action better is knowledge. To a doctor, most of the contents of a typical daily NEWSPAPER is simply information – interesting but not useful for effective action as a doctor; however, an article from a medical journal in her field of specialization that improves her ABILITY to diagnose or detect a newly discovered disease is knowledge.If a knowledge worker answers “yes” to the QUESTION, “does this HELP me do my job better?” then it is knowledge.

Information is “know what” while knowledge is “know-how.” Information is “what is” while knowledge is “what works.” Information that helps perform an action better is knowledge. To a doctor, most of the contents of a typical daily newspaper is simply information – interesting but not useful for effective action as a doctor; however, an article from a medical journal in her field of specialization that improves her ability to diagnose or detect a newly discovered disease is knowledge.If a knowledge worker answers “yes” to the question, “does this help me do my job better?” then it is knowledge.