What is the difference between Queues and Public Groups in Salesforce?

Answer»

S.no	Queues	Public Groups
1.	Queues are used when a user wants to ASSIGN a record to multiple users.	Public groups are used for a SHARING purpose.
2.	They are created for Custom objects, case, Lead, and Knowledge article versions.	Once they are created can be used across any object.
3.	They are used primarily as Owners of records.	Public groups are used primarily for security.
4.	This will HELP to INTEGRATE prospect ASSIGNMENTS with your current workflow.	This will help to share the data.

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